Customer Service Representative

Valence; Eastman (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Valence Surface Technologies is seeking a detail‑driven logistics coordinator to streamline production flow across departments. The role emphasizes accurate scheduling, rapid issue resolution, and clear customer updates within tight timeframes.

Strong written and verbal communication, organization, and multitasking are essential to support on‑time delivery in a fast‑paced aerospace finishing environment. Experience with MRP/ERP systems and a customer‑oriented mindset will help ensure smooth

Qualifications

• Attention to detail is essential to verify dates, quantities and routing.
• Strong problem-solving skills to identify and resolve production or scheduling issues.
• Ability to multi-task and manage competing priorities in real time.
• Excellent written and verbal communication for internal and external updates.
• Reliability and organization help ensure on-time delivery and accuracy.

Responsibilities

• Coordinate and expedite the flow of work within and between departments.
• Review customer orders and ensure alignment with production schedules.
• Provide continuous updates to customers on order status within defined timeframes.
• Communicate with production on evidence needed (blueprints, drawings).
• Prepare orders for ship out and maintain daily order reports.

Skills

Attention to detail

Problem solving

Multitasking

Written communication

Verbal communication

Customer focus

Reliability

Organization

Time management

Self-motivation

Tools

MRP system

Job description

Essential Functions

• Coordinates and expedites the flow of work within or between departments according to daily and weekly production
• schedules
• MUST have strong attention to detail.
• MUST have strong problem-solving skills.
• MUST be able to multi-task.
• MUST have strong written and verbal communication skills.
• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure that the company can comply with process
• requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Reliability - The trait of being dependable and trustworthy.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.

Valence Surface Technologies is a full-service surface finishing company specializing in the commercial aerospace, defense, space and satellite industries. With strategically located sites across the United States, Valence provides a start to finish solution from NDT and chemical processing, to paint and sub-assembly.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.