Customer Service Representative

Spectraforce Technologies; Westlake (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectraforce Technologies is seeking a Customer Service Representative (CSR) for an on-site role in Westlake, TX to support a major financial services client. The CSR will assist clients with account servicing, maintenance requests, and online platform support.

The position requires strong communication, high-volume service experience, and the ability to navigate multiple tools. 100% onsite; 5 days/week with shifts spanning 6 am CST to 10 pm CST, plus morning/afternoon blocks and standard work

Qualifications

• Strong customer service experience in a high-volume environment.
• Excellent verbal and written communication skills.
• Strong problem-solving, organizational, and time management skills.

Responsibilities

• Assist clients with account servicing and maintenance requests.
• Update customer information, including contact details and beneficiary information.
• Support PIN/password-related requests.
• Help clients navigate online tools and platforms.
• Resolve customer inquiries while delivering excellent customer experience.
• Accurately document customer interactions and maintain service quality.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Time management

Professional attitude

Tools

Microsoft Windows

Microsoft Outlook

Microsoft Teams

Job description

Customer Service Representative (CSR)

Location: Westlake, TX

Duration: 8 Months (Possible Extension)

Work Schedule: 100% Onsite | 5 Days/Week (Any 8 hours between 6 am CST to 10 PM CST.)

Shift Timings: Morning (6 AM to 7:00 PM CST); Afternoon (12 PM to 10 PM CST)

Job Summary

We are seeking Customer Service Representatives to support a leading financial services client. The ideal candidate will provide exceptional customer service by assisting clients with account servicing, maintenance requests, and online platform support.

Key Responsibilities

• Assist clients with account servicing and maintenance requests.
• Update customer information, including contact details and beneficiary information.
• Support PIN/password-related requests.
• Help clients navigate online tools and platforms.
• Resolve customer inquiries while delivering excellent customer experience.
• Accurately document customer interactions and maintain service quality.

Required Qualifications

• Strong customer service experience in a high-volume environment.
• Financial services experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving, organizational, and time management skills.
• Professional, customer-focused attitude.

Technical Skills

• Microsoft Windows
• Microsoft Outlook
• Microsoft Teams
• Experience using web-based and internal applications