Customer Service Representative

Freddie Mac; Westborough (MA); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in Healthcare IT is seeking a Customer Support Representative to assist clients with eClinicalWorks software. The role involves answering calls, troubleshooting issues, and providing education on software use. Candidates should possess strong communication skills and a high school diploma, with opportunities for career growth and remote work options.

Benefits

Eighteen days of Paid Time Off per year

Comprehensive benefits including medical, dental, and vision

401(k) plan with company contribution

Supportive and culturally diverse work environment

Qualifications

• Exceptional verbal and written communication skills.
• Ability to interact effectively with medical and IT professionals.
• High-speed internet service for VOIP and VPN.

Responsibilities

• Answer high volume of inbound calls to assist clients with eClinicalWorks software.
• Troubleshoot and resolve technical issues for clients.
• Document customer inquiries accurately in the support system.

Skills

Verbal communication

Written communication

Problem-solving

Attention to detail

Education

High School Diploma

Associate's or Bachelor's degree

Job description

**Employer Industry:** Healthcare IT

**Why Consider this Job Opportunity:**
- Opportunity for career advancement and growth within the organization
- Work remotely until it is safe to return to the office
- Eighteen days of Paid Time Off per year, scaling based on tenure
- Comprehensive benefits including medical, dental, vision, and life insurance
- 401(k) plan with a company safe harbor contribution and annual discretionary bonus for eligible employees
- Supportive and culturally diverse work environment

**What to Expect (Job Responsibilities):**
- Answer a high volume of inbound calls to assist clients with their eClinicalWorks software
- Troubleshoot and resolve technical issues for clients using the software
- Document customer inquiries accurately in the support system
- Provide accurate information and education to clients regarding their inquiries
- Utilize de-escalation skills and escalate cases as necessary according to procedures

**What is Required (Qualifications):**
- High School Diploma
- High-speed internet service to utilize VOIP calls and VPN software
- Exceptional verbal and written communication skills
- Ability to interact effectively with various levels of medical and IT professionals
- Proven problem-solving abilities and attention to detail

**How to Stand Out (Preferred Qualifications):**
- Associate's or Bachelor's degree
- Ability to diffuse escalated situations and build effective working relationships
- Experience in IT, medical terminology, and/or medical software
- Ability to multitask with multiple screens and systems simultaneously
- Typing speed of a minimum of 45 words per minute on a standard keyboard

#HealthcareIT #CustomerSupport #RemoteWork #CareerGrowth #HealthcareBenefits

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