Customer Service Rep- Warehouse

ID Logistics US; Carneys Point Township (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with matching program

STD, LTD

Vacation and sick time

Friendly and Open-Door culture

Job summary

ID Logistics US is hiring for a Customer Service Associate in New Jersey. You will handle shipping, receiving, invoicing, and customer inquiries in a fast-paced distribution environment.

Responsibilities include billing, coordination with warehouse staff, and maintaining accurate records while following GMP and safety guidelines. This role requires 3+ years of customer service and strong communication skills.

Qualifications

• High School Diploma or GED or equivalent experience; business related degree preferred.
• 3 years of verifiable customer service experience; warehouse experience is a plus.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Proficient in Microsoft Office suite.

Responsibilities

• Manage shipping and receiving with DC Manager and Supervisors.
• Process billing and invoicing with tight turnaround times and accuracy.
• Resolve billing, invoicing, shipping and receiving issues with customers and management.
• Daily communication with customers and internal teams via email/phone/in person.
• Liaise between warehouse, customer accounts and invoicing/credit changes.
• Follow GMP and site safety rules; assist enforcement as needed.
• Observe all safety rules and assist in enforcement.
• Other duties as assigned.

Skills

Customer service

Communication skills

Data entry

Microsoft Office

Education

High School Diploma or GED

Bachelor's degree (preferred)

Job description

Job Description

About ID: ID Logistics is an international contract logistics group, with revenue of €1,911 million in 2021. ID Logistics has more than 360 sites across 18 countries, representing 8.0 million square meters (86 million square feet) of warehousing facilities in Europe, America, Asia and Africa, with 28,000 employees. With a global client portfolio balanced between retail, detail picking, healthcare and e-commerce sectors, ID Logistics is characterized by offers involving a high level of technology. ID Logistics US is well-positioned with strong capabilities in the food and beverage, consumer packaged goods, e-commerce industries, and has a unique set of competencies across all verticals within the co-packaging service portfolio.

Description of the Position

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Benefits

• Medical, Dental, Vision
• 401K with matching program
• STD, LTD
• Vacation and sick time
• Friendly and Open-Door culture

Schedule

M-F 3:30pm- 12:00am

Hourly Rate

$20.00 +$1.00 2nd Shift Differential

This position is designated as safety-sensitive, meaning performance directly affects the safety of the employee and others, including the general public.

Safety of our associates has always been Our #1 priority.

Requirements

• High School Diploma or GED; or equivalent combination of experience and education; bachelor’s degree in business or similar discipline preferred.
• 3 years’ verifiable customer service experience, experience in a warehouse setting perferred.
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite