Customer Service Representative

CompleteStaff; Waukesha (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k) plan with match

Disability (Short & Long-Term) and AD&

Life Insurance

Paid time off and holidays

Health, Dental, and Vision Insurance

Job summary

CompleteStaff is seeking a Manufacturing Customer Service Representative to enter and manage customer orders, verify product specifications, and confirm delivery dates. You will work with sales, purchasing, engineering, and manufacturing to ensure customer demands are met while resolving inquiries and issues with professionalism.

The role emphasizes strong computer and ERP skills, plus the ability to communicate clearly and work independently on the First Shift (7:30am-4pm).

Qualifications

• 3+ years of customer service in a B2B manufacturing environment.
• Professional customer relations with strong business writing and verbal skills.
• Analytical thinker with good math and organizational abilities; detail oriented.

Responsibilities

• Enter and manage customer orders, verify product specifications and delivery dates.
• Invoicing and weekly accounts receivable collection calls.
• Collaborate with sales, purchasing, engineering and manufacturing to monitor progress.
• Address inquiries, problems, and complaints regarding product quality, delivery, billing.

Skills

Customer service

Data entry

ERP software

Computer skills

Verbal communication

Education

High school diploma or equivalent

College preferred

Tools

ERP software

Job description

We are seeking a Manufacturing Customer Service Representative with a positive, professional attitude and ability to think and react quickly. This individual is responsible for all our customer invoicing and weekly A/R collection calls. In this role, you will enter and manage customer orders, consult with the customer to verify product/order specifications and confirm delivery dates. This roles requires the ability to work closely with internal staff (sales, purchasing, engineering, manufacturing) to monitor progress and ultimately ensure your customers’ demands are met. Your ability to positively address and resolve customer inquiries, problems, and complaints regarding product quality, delivery, billing, and other issues will be critical to your success. This position reports to the General Manager and must be able to work independently. Strong computer and interpersonal skills are a must!

Benefits and Total Compensation

The company offers a competitive total rewards package which will reward you for your strong performance with the following:

• Competitive hourly rate
• 401(k) plan with match
• Company Paid Benefits include: Short and Long-Term Disability, AD&D, Life Insurance
• Generous PTO plan and paid holidays
• Health, Dental, and Vision Insurance

Position Qualifications

• High school diploma or equivalent; college preferred
• Professional customer relations skills including business writing and verbal skills
• Must have at least 3 years of customer service, sales support, or inside sales experience in a B2B manufacturing environment.
• Analytical thinker with high mental aptitude and good math and organizational skills
• Strong attention to detail and follow through is a must
• Strong computer skills a must – data entry, general navigation and eventually a strong understanding of our ERP software

Full-time, First Shift (7:30am-4pm) M-F, OT as required

Hourly: $19-$24/hr based on experience