Customer Service Representative

KHS; Waukesha (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

KHS in Wisconsin is seeking a Customer Service Representative to be the first point of contact for customers purchasing spare parts for KHS filling and packaging equipment. You will handle inquiries by phone or email and enter orders into the SAP Cloud CRM, coordinating with cross-functional teams to support scheduling and pricing.

The role requires an associate degree or equivalent and about five years of customer service or parts sales experience.

Qualifications

• Associate degree or equivalent from a two-year college or technical school.
• Five years of experience in customer service or parts sales for mechanical equipment.

Responsibilities

• Receive inquiries or orders via phone/email and enter into CRM (SAP Cloud).
• Process quotes within ERP; coordinate with Production Control & Purchasing for scheduling/pricing.
• Process and confirm parts orders; verify credit terms/status; collaborate with Accounting on terms.
• Log after-hour calls in SAP Cloud CRM for After Sales profitability.
• Manage and track order status; follow up through delivery.
• Maintain electronic filing of order documents in SAP Cloud.
• Participate in 24/7 on-call weekly schedule.
• Process warranty claims and related credit memos.
• Proactively contact customers within assigned region.
• Maintain customer data in SAP (contacts, terms, incoterms, shipping).

Skills

Customer service

Parts sales

Education

Associate degree or equivalent

Tools

SAP Cloud

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

3 days ago Requisition ID: 1594

The Customer Support Representative is the first point of contact for KHS customers seeking to purchase spare parts for KHS filling and packaging products.

Your Responsibilities:

• Receive customer inquiries or orders via phone/email and add to CRM Systems (SAP Cloud)
• Process customer quotes within Enterprise Resource Planning (ERP) system. Works closely with cross functional teams; Production Control & Purchasing to determine scheduling and pricing.
• Process and confirm parts orders for customers. Verifies credit terms and credit status at time of order. Works closely with cross functional teams: Accounting if orders have payment terms other than Net 30.
• Logs after-hour calls in CRM Systems (SAP Cloud) as needed for After Sales profitability.
• Manage and track order status for customer portfolio. Continued follow ups with customer until time of delivery.
• Manage all electronic filing of order documents in CRM Systems (SAP Cloud).
• Participates in regular rotating weekly schedule of 24/7 on-call non-business hours support. The team works together to generate a schedule that works for everyone.
• Process warranty claims and any applicable credit memos.
• Proactively contacts customers within assigned region.
• Maintains customer’s information in SAP Enterprise Resource Planning system. This includes but is not limited to: Contacts, payment terms, incoterms, shipping information.

Your Profile:

• An associate degree of equivalent from a two-year college or technical school
• Five years or experience in customer service or parts sales for mechanical equipment; or an equivalent combination of education and experience.
• Medical, Dental, Vision insurance offered at 30 days of employment
• Generous Educational Reimbursement program
• On-call premium of two (2) hours of OT per customer call while participating in the 24/7 on-call program
• Company sponsored Life and Disability Insurance