Customer Service Representative

Central Transport; Warren (MI); On-site; USD 22,730 - 28,240; Full time

Benefits offered by this job

Health insurance

Paid time off

On-the-job training

401(k)

Job summary

A leading logistics company in Warren, MI is seeking a Customer Service Specialist. This entry-level role involves addressing customer inquiries, maintaining records, and requires a positive outlook and strong attention to detail. Full-time shifts available with potential for professional growth and benefits including health insurance and paid time off.

Qualifications

• Must be 16 years of age.
• Excellent attendance and the ability to work Monday through Friday.
• Upbeat personality/positive outlook.

Responsibilities

• Address customer inquiries via phone and email.
• Research issues using available resources.
• Maintain detailed records and documentation.

Skills

Customer communication

Microsoft Office

Attention to detail

Professional demeanor

Education

High school diploma or equivalent

Job description

Direct message the job poster from Central Transport

Human Resources corporate recruiter at HR-1

Earn up to $20.50 per hour! PLUS $1.00 shift premium after 6pm!!

We want to train you to become a Successful Customer Service Specialist!

Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills.

This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce!

Skills and duties you will learn and develop:

· You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes

· We will teach you how to research issues using available resources.

· You will become proficient in maintaining detailed records and documentation for each customer interaction

· You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments

· You will learn how to handle a variety of scenarios with the ability to think decisively

What you will bring to the table:

· Must be 16 years of age

· Excellent attendance and the ability to work Monday through Friday

· Strong attention to detail and sense of urgency

· Ability to maintain a professional demeanor

· Experience with Microsoft office (Outlook), and willingness to learn company specific systems

· Ability for detailed note taking

· Upbeat personality/positive outlook

What’s in it for you?

· Full-Time shifts are available between 9am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!)

· Ability to promote and grow within the organization!

· Paying up to $20.50 per hour after full training

· For Full-time employees:

· Health, dental, vision, and life insurance

· Paid Time off

Job Type: Full-time

Pay: From $16.50 per hour

• 401(k)
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• No nights
• Split shift

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Central Transport by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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