Customer Service Representative

ThyssenKrupp Materials NA, Inc.; Wallingford (CT); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

Life & disability insurance

401(k) with company match

Paid vacation

Job summary

ThyssenKrupp Materials NA, Inc. in Wallingford, CT seeks a Customer Service Representative to support suppliers and internal end-users. This role handles orders through fulfillment, requires strong communication, and advanced Outlook skills for daily coordination with internal teams.

The position offers 1st shift hours, competitive hourly pay, and a team-focused environment. Candidates should be detail-oriented, self-motivated, and capable of multitasking across related departments.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer service experience.
• Advanced Microsoft Outlook skills and strong written/verbal communication.

Responsibilities

• Serve as the primary point of contact for customers and suppliers from order placement through fulfillment.
• Provide exceptional customer service regarding material availability and order status via phone and email.
• Coordinate issue resolution between customers and internal departments including Purchasing, Contract Administration, Finance, and Plant Operations.
• Support internal sales initiatives and track progress toward customer service and order-related goals.
• Create, update, and maintain reports related to customer issues, order activity, and sales performance.
• Complete order entry and prepare customer quotes as assigned.
• Assist with receptionist responsibilities, including answering and directing incoming calls.
• Deliver professional, accurate, and timely written communication to customers and internal stakeholders.

Skills

Customer service

Communication

Outlook

Attention to detail

Problem solving

Teamwork

Education

High School Diploma or equivalent

Associate's or Bachelor's degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

Job SummaryProvides customer service and sales support to the supplier base and internal company end-users.Job DescriptionCustomer Service Representative$23-$27 per hour1st ShiftAre you the type of person who jumps in wherever needed, takes ownership, and goes above and beyond to help customers and teammates succeed? We're looking for a dedicated Customer Service Representative who thrives in a fast-paced environment and is passionate about delivering exceptional service.This is a great opportunity for someone with strong communication skills, outstanding attention to detail, and advanced proficiency in Microsoft Outlook who enjoys supporting both customers and internal teams.What You'll DoAs a key member of the team, you'll serve as the primary point of contact for customers and suppliers, ensuring a seamless experience from order placement through fulfillment.Responsibilities:Provide exceptional customer service regarding material availability and order status via phone and emailCoordinate issue resolution between customers and internal departments including Purchasing, Contract Administration, Finance, and Plant OperationsSupport internal sales initiatives and track progress toward customer service and order-related goalsCreate, update, and maintain reports related to customer issues, order activity, and sales performanceComplete order entry and prepare customer quotes as assignedAssist with receptionist responsibilities, including answering and directing incoming callsDemonstrate a willingness to step in and support the team wherever neededDeliver professional, accurate, and timely written communication to customers and internal stakeholdersWhat We're Looking ForRequired Qualifications:High School Diploma or equivalentMinimum of 2 years of customer service experienceStrong computer skills, including Microsoft Office proficiency with advanced Outlook skillsExcellent written and verbal communication abilitiesExceptional attention to detail and organizational skillsProven problem-solving abilities and commitment to customer satisfactionSelf-motivated, dependable, and accountable for achieving goals and resultsTeam-oriented mindset with a willingness to go the extra milePreferred Qualifications:Associate's or Bachelor's degreeExperience in a manufacturing environmentBackground in customer service, sales support, purchasing, or order managementExperience using Microsoft Excel and Microsoft TeamsWhy You'll Love This Opportunity*Competitive pay up to $29/hour*Stable 1st shift schedule*Collaborative and supportive team environment*Opportunity to make a direct impact on customer satisfaction and business success*Variety in your day with customer interaction, sales support, and cross-functional teamworkIf you're a proactive professional who takes pride in providing outstanding customer service and enjoys being a go-to resource for both customers and colleagues, we want to hear from you! Apply today and bring your dedication, communication skills, and positive attitude to our growing team.The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.Job Compensation$21.59 - $29.22Benefits OverviewWe offer competitive company benefits to eligible positions, such as:Medical, Dental, Vision InsuranceLife Insurance and DisabilityVoluntary Wellness Programs401(k) or RRSP programs with Company MatchPaid Vacation and HolidaysTuition ReimbursementAnd more!Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.DisclaimerThis is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.Equal opportunity employer, including people with disabilities and veterans.Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [e-mail] does not:1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;2. Request payment of any kind from prospective jobseekers or candidates for employment;3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;4. Send checks to job seekers; or5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.PLEASE NOTE:1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;3. Anyone making an employment offer in return for money is not authorized by TK; and4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at [e-mail].