Customer Service Representative

Buell Fuels; Village of Waterville (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Opportunities for growth and promotion

Job summary

Buell Fuels is seeking a Full time Seasonal Customer Service Representative to join our Richfield Springs and Waterville offices. The role focuses on friendly customer support in person, by phone, and by email, with duties that include processing orders and payments, handling inquiries, and maintaining positive client relationships.

Ideal candidates have a high school diploma or GED and at least 1 year of customer service experience, with fuel industry exposure a plus.

Qualifications

• 1+ year of customer service experience.
• Strong communication and computer skills.
• Organized, detail oriented and able to multitask.
• Team player with a proactive mindset.

Responsibilities

• Provide friendly, professional customer support in person, by phone, and by email.
• Process orders, payments, and account updates accurately.
• Handle customer inquiries and resolve issues quickly.
• Build and maintain positive customer relationships.
• Assist with accounts receivable and billing tasks.
• Monitor delivery schedules and follow up on late orders.
• Support team members and contribute to a positive office environment.

Skills

Customer service

Communication

Organized

Multitask

Education

High school diploma or GED

Job description

Full Time Seasonal Customer Service Representative –

Join a growing, family-owned fuel company with strong values and a great team culture!

Buell Fuel | Center State Propane is a fast-growing, family-owned business headquartered in Deansboro, NY. We deliver competitively priced propane, heating oil, diesel, and gasoline across upstate New York, serving residential, commercial, agricultural, municipal, and wholesale customers.

We’re looking for a Full time Seasonal Customer Service Representative at our Richfield Springs and Waterville office—someone dependable, professional, and motivated to grow with us!

What You’ll Do

• Provide friendly, professional customer support in person, by phone, and by email

• Process orders, payments, and account updates accurately

• Handle customer inquiries and resolve issues quickly

• Build and maintain positive customer relationships

• Assist with accounts receivable and billing tasks

• Monitor delivery schedules and follow up on late orders

• Support team members and contribute to a positive office environment

What We’re Looking For

• High school diploma or GED (required)

• 1+ year of customer service experience (preferred)

• Experience in the fuel delivery, propane, or heating industry a plus

• Strong computer and communication skills

• Organized, detail-oriented, and able to multitask

• Self-motivated with a sense of urgency and teamwork

Job Details

• Schedule: Monday–Friday, Day Shift (occasional Saturdays 8:00 AM–12:00 PM)

• Pay:$17.00 – $20.00 per hour (based on experience)

• Location: In person – Richfield Springs, NY

Benefits

• Paid time off

• Opportunities for growth and advancement