Customer Service Representative

FASTSIGNS International. Inc; Village of Wappingers Falls (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Extensive training programs

Job summary

A leading sign franchise in Wappingers Falls is seeking a Customer Service Representative to interact with customers and provide excellent service. This role involves handling customer inquiries, preparing estimates, and supporting business plans. Ideal candidates are outgoing, responsive, and eager to learn, with a high school degree and customer service experience. The position offers opportunities for growth in a dynamic industry.

Qualifications

• Outgoing, eager to learn with the ability to build relationships.
• Great listening, documentation, and organizational skills.
• Willingness to grow in a dynamic industry.

Responsibilities

• Be the initial contact for current and prospective customers.
• Learn to prepare estimates and ensure timely delivery of finished orders.
• Engage in daily team meetings and execute business plans.

Skills

Outgoing

Responsive

Great listening

Documentation skills

Organizational skills

Education

High school degree

Job description

Overview

Future Opening: Customer Service Representative — Full Time • Wappingers Falls

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people and helping them solve problems by offering advice and consultation? This role offers constant learning, skills growth and a career path in the sign industry.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in email, telephone, in-person, and at their place of business, aiming to build long-lasting relationships by turning prospects into customers and then into long-term clients.

The sign industry is dynamic and ever-changing. You will encounter a range of jobs from small to large, each unique and highly customized.

FASTSIGNS is a franchise industry leader with over 700 locations worldwide. We offer extensive training programs both online and in-person. Working for FASTSIGNS supports growth of personal and business skills, and we pride ourselves on delivering the best customer service in the sign industry, with ongoing customer surveys to continually improve our service.

Responsibilities

You will:

• Be the initial contact for current and prospective customers via multiple channels.
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders.
• Engage in daily team meetings and help execute business and marketing plans.
• Contribute to the success of the FASTSIGNS Center through relationship building and customer service excellence.

Qualifications

• Outgoing, responsive, eager to learn with the ability to build relationships.
• Great listening, documentation and organizational skills.
• Willingness to grow in a dynamic industry and pursue a career path.
• Do you have at least a high school degree? *
• Do you have any customer service experience? *
• Please list relevant experience you have with customer service or project management. *
• On a scale of 1-10, 10 being very confident, how comfortable are you making outbound phone calls to potential customers? *

Application Process & Other Information

Apply with Indeed (if you already have a resume on Indeed) or apply here. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Required fields include: First Name, Last Name, Email, Phone, consent to receive text messages about the hiring process and, if hired, future job-related information from FASTSIGNS #321301.

Typical hours are Monday through Friday. This is a fast-growing industry with opportunities to work in a variety of roles.