Customer Service Representative

Carrier; Village of East Syracuse (NY); On-site; USD 32,000 - 57,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid time off

Disability coverage

Life Insurance

Tuition Assistance

Job summary

Carrier’s North American Customer Care Center handles inbound calls on the 1-800-Carrier line for homeowners and Carrier dealers. You will assist with parts, service, billing inquiries and guide customers to the right dealer through warm transfers.

Training lasts 2–3 weeks on site, combining classroom instruction with hands-on work on our systems. Strong communication, reliability, and a customer‑focused mindset are essential for success.

Qualifications

• High school diploma or GED is required.
• 6+ months experience handling inbound calls in a call center environment is preferred.
• Bachelor’s Degree is a plus.
• Salesforce experience is preferred.

Responsibilities

• Provide satisfactory and quality customer service.
• Answer basic inquiries on product availability, maintenance, and order status.
• Resolve basic service or billing complaints.
• Record customer interactions and actions taken.
• Refer dealers to appropriate sales or service contacts.
• Connect homeowners with the correct dealer through warm transfers.
• Provide warranty information and product comparisons.
• Act as a switchboard to route inquiries to the right department.

Skills

Verbal communication

Customer service

Dependable

Education

High school diploma or GED

Tools

Salesforce

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support.

Training

Training is 2-3 weeks long. It will take place on site. Half of the time will be a classroom training, the second half will be hands on with our systems.

Key Responsibilities

• Works under immediate supervision to provide satisfactory and quality customer service
• Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders
• Assists with resolving basic customers' service or billing complaints
• Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Dealer referrals—getting them connected with a dealer that can provide sales or service
• Our number one goal is to get the homeowner connected with the dealer through warm transfer
• Provide customers with warranty information
• Product comparison
• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

Required Qualifications

• High school diploma or GED
• 6+ months experience handling inbound calls in a call center environment

Preferred Qualifications

• Bachelor’s Degree
• Sales Force experience
• Ability to meet standardized call center metrics
• Be dependable
• Show up to work on time and completing each shift
• Maintain assigned break and lunch schedules
• Above average verbal and written communication skills

Pay Range

The annual salary for this position is between $31,500.00 - $56,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 25 September 2026

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.