Customer Service Representative II

Genuine Parts Company; Kalamazoo (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Motion Industries in Kalamazoo, MI seeks a Customer Service Representative to fulfill orders and handle incoming calls under close supervision.

You will respond to product inquiries, provide quotes, and process orders by phone, fax, email, or walk-in. You’ll work with Account Representatives to ensure satisfaction and help maintain inventory levels for customers.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience.
• Reliability, organization, and attention to detail required.
• Strong communication skills and ability to work with customers.
• Moderate computer skills including email and business systems.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating sale and purchase price within parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch, DC, or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and may pull inventory for shipment.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Communication skills

Attention to detail

Time management

Multi-tasking

Customer service

Education

High school diploma or GED

Tools

CRM software

Email systems

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.