Customer Service Representative

Graybar; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

Medical/Dental/Vision benefits

401(k) with company match

Paid vacation and sick days

Paid holidays

Wellness day

Educational reimbursement

Career development

Job summary

Graybar Electric Company is seeking a Customer Service Representative for a remote role in the United States. You will be a key contact for customers, entering orders, handling requests and providing timely, professional, courteous support to ensure total customer satisfaction.

In this role you will respond to inquiries, assist with product selection, pricing, expediting, billing and claims, and coordinate service requests.

Qualifications

• Strong communication skills are essential.
• Ability to handle diverse customer situations with tact.
• Retail or counter sales experience is preferred.
• High School education is required.
• Diploma is required or preferred.

Responsibilities

• Enter customer orders accurately and in a timely manner.
• Handle inbound and outbound calls and written correspondence professionally.
• Assist customers with product selection and application guidance.
• Coordinate pricing, expediting, billing, order maintenance, credits and claims.
• Ensure every customer experience is top-notch in quality.

Skills

Strong communication

Diverse customer handling

Retail or counter sales experience

Education

High School education

Diploma

Job description

Remote

Make a difference.

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

In this role you will:

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Skills & Requirements

• Strong communication skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• Some retail or counter sales experience preferred
• High School education
• Diploma

Shift and Hours: Monday - Friday, 8 am to 5pm

Compensation Details: The expected rate of pay starts at $22.00 per hour depending on experience.

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.