Customer Service Representative

Sourcefit; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Sourcefit is seeking a Customer Service Representative to support clients’ customers across phone, email, and chat channels from a remote setting. The role emphasizes delivering best-in-class service and ensuring customer satisfaction on a 24x7 basis, with a 4x12 style shift and weekend flexibility.

Responsibilities include handling inquiries, ticketing, product familiarization, recording interactions, and escalating issues as needed, with potential downtime QA tasks to assist during low traffic

Qualifications

• 2+ years of experience in a customer service role.
• Excellent English communication skills.
• Experience with Zendesk is a plus.
• Willing to work all shifts, including weekends.
• Good phone etiquette.

Responsibilities

• Respond to customer queries via phone, email or chat.
• File/create tickets on customer interactions.
• Familiarize yourself with products and services offered by the client.
• Record all customer interactions.
• Escalate issues to another department as needed.
• Ensure Customer satisfaction and provide professional customer support.
• Downtime tasks: basic QA annotation.

Skills

Customer service

English communication

Phone etiquette

Shifts flexibility

QA tasks

Tools

Zendesk

Job description

Job Description

As a Customer Service Representative , you will be responsible for providing support to our clients' customers. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Job Details:

• Work from home until further notice
• Shift: The Shift will follow a 4x12 schedule. The Support provided by the client is 24x7, and we are looking for people who are very flexible when it comes to the shift.

Responsibilities:

• Respond to customer queries via phone, email or chat.
• File/create tickets on customer interactions
• Familiarize yourself with products and services offered by the client
• Record all customer interactions
• Escalate issues to another department as needed
• Ensure Customer satisfaction and provide professional customer support.
• We are not expecting huge traffic of incoming calls at the start, so you maybe tasked to do the following during downtime:
• Annotation-Some basic QA task

Qualifications:

• At least 2 years’ experience in a customer service role
• Excellent English communication skills
• Experience with Zendesk (Nice to have)
• Amenable in working at any shift including weekends
• Good phone etiquette