Customer Service Representative

Recruiters Worldwide; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in remote customer service is seeking a Customer Service Representative to engage positively with customers and manage inquiries. The role involves processing orders, resolving complaints, and leading junior team members to deliver satisfaction, ensuring a high level of professional support.

Qualifications

• Calm under stress, able to handle customer complaints effectively.
• Comfortable using computer systems.
• Experience in customer support.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Handle customer inquiries and complaints effectively.
• Manage a team of junior customer service representatives.

Skills

Customer service

Customer support

Order processing

Education

High school diploma or equivalent

Job description

Customer Service Representative responsibilities:

* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Managing a team of junior customer service representatives.
* Ensuring customer satisfaction and providing professional customer support.

Customer Service Representative requirements:

* High school diploma, general education degree, or equivalent.
* Ability to stay calm when customers are stressed or upset.
* Comfortable using computers.
* Experience working with customer support.

Location: Remote - United States, Canada

Skills required for this job:

• Customer service
• Customer support
• Order processing