Customer Service Representative

Firstsource Solutions Limited; United States; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Job summary

Firstsource Solutions Limited in Puerto Rico is seeking a Customer Service Representative (CSR) for an in-office, full-time role. You will handle inbound and outbound calls, document transactions, and maintain compliance with regulatory guidelines while safeguarding PHI.

Qualifications include a High School diploma or GED, 1 year call center experience, and at least 6 months of healthcare experience, plus reading comprehension and basic math skills. The schedule may require overtime.

Qualifications

• High School diploma or GED.
• 1 year call center experience.
• Six months healthcare experience.
• Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents.
• Basic mathematical skills.
• Intermediate typing skills.

Responsibilities

• Conduct inbound and outbound calls and/or campaigns when directed.
• Thoroughly document all customer transactions in host system.
• Adhere to scheduled shifts to ensure optimal phone coverage.
• Ensure compliance with all regulatory guidelines.
• Safeguard and secure PHI in accordance with Information Security Policies.

Skills

Call center experience

Healthcare experience

Intermediate typing

Reading business documents

Education

High School diploma or GED

Job description

Customer Service Representative (CSR) Nearshore (Puerto Rico)

Work Location: In Office

Job Type: Full-time

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Responsibilities

• Conduct inbound and outbound calls and/or campaigns when directed.
• Thoroughly document all customer transactions in host system.
• Adhere to scheduled shifts to ensure optimal phone coverage.
• Ensure compliance with all regulatory guidelines.
• Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Specific qualifications for this call center role include:

• High School diploma or GED
• 1 Year Call Center Exp
• Six months’ healthcare experience.
• Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
• Basic mathematical skills
• Intermediate typing skills

Other requirements include:

• Sitting for long periods of time
• Flexibility of schedule especially when overtime is in place
• Private/secured room without distraction
• Ability to multitask

Specific to processing:

• Able to look for data entry differences
• Following written directions (emails, SOP documents)
• Self-motivation
• Ability to prioritize work in fast paced environment