Customer Service Representative

Accenture PLC; United States; On-site; USD 9,100 - 15,000; Full time

Job summary

Accenture is seeking a Customer Contact Comms Associate to support Voice of Customer research and service desk activities from Santiago. You will solve routine problems with guidance, collaborating with your team and supervisor, and may work in rotating shifts.

The role requires a higher degree and 1–3 years of experience, with fluency in Spanish and English at the C1 level. This position focuses on translating customer feedback into actionable improvements and supporting workforce performance.

Qualifications

• Higher degree required.
• 1–3 years of experience preferred.
• Spanish and English with C1 level proficiency.

Responsibilities

• Improve workforce performance and productivity, boosting business agility, increasing revenue and reducing costs.
• Help desk role ticket resolution.
• Define the vision and operating model to capture customer experience feedback, translate into opportunities, size and prioritize opportunities and feed into the organization for enablement.

Skills

Voice of Customer Research

Service Desk

Education

Higher Degree

Undergraduate Diploma in Any Discipline

Job description

Job Title: Customer Contact Comms Associate. What are we looking for: Primary skill - Voice of Customer (VOC) Research - P4 Secondary skill - Service Desk - P4 . Designation: Customer Contact Comms Associate. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts. Location: Santiago.

Skill Required Customer Operations Voice Voice of Customer VOC Research P4 . Qualification Higher Degree Any Graduation, Undergraduate Diploma in Any Discipline. YOE 1 to 3 years. Lang Spanish C1 , English C1 . What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Customer Operations Voice Help desk role ticket resolution Define the vision and operating model to capture customer experience feedback, translate into opportunities, size and prioritize opportunities and feed into the organization for enablement..

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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