Service Desk Agent

Accenture; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Accenture is seeking an entry-level Service Desk professional to learn and contribute in a collaborative team environment. You will focus on ensuring production systems are reliable, resolving incidents, and communicating effectively during outages.

The role emphasizes growth, time management, and attention to detail, with a bachelor’s degree as a baseline qualification. Accenture offers opportunities to develop expertise and contribute to mission-critical services.

Qualifications

• Beginner proficiency in Service Desk.
• Prior experience in relevant related skills is advantageous.
• Bachelor’s Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk

Customer service

Communication

Problem solving

Time management

Attention to detail

Education

Bachelor’s Degree in relevant field of studies

Job description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk, contributing to collaborative efforts with enthusiasm and dedication. Join us in a welcoming environment where your growth and contributions are valued and encouraged.

Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational standards.

HERE’S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk.
It is advantageous to have prior experience in relevant related skills.
Bachelor’s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Beginner proficiency in customer service.
Beginner proficiency in communication skills.
Beginner proficiency in problem solving.
Beginner proficiency in time management.
Beginner proficiency in attention to detail.

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk, contributing to collaborative efforts with enthusiasm and dedication. Join us in a welcoming environment where your growth and contributions are valued and encouraged.

Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational standards.

HERE’S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk.
It is advantageous to have prior experience in relevant related skills.
Bachelor’s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Beginner proficiency in customer service.
Beginner proficiency in communication skills.
Beginner proficiency in problem solving.
Beginner proficiency in time management.
Beginner proficiency in attention to detail.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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