Customer Service Representative

Sonic Healthcare USA, Anatomic Pathology; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision and Dental Insurance

Paid Time Off

401-K plus match

Job summary

Sonic Healthcare USA is seeking a patient and physician support specialist in Chantilly, VA for a Hybrid in-office/remote role with standard hours of 9:00am-5:30pm, Monday to Friday, with Saturdays as needed. This position is part of Sunrise Medical Laboratories, Inc. and offers a supportive, inclusive workplace.

You will handle calls about test results, billing adjustments and other information, while delivering excellent customer service and problem-solving support in a fast-paced environment.

Qualifications

• Familiarity with medical terminology.
• Strong computer literacy with good typing skills.
• Excellent research, problem solving and follow up skills.
• Ability to troubleshoot and resolve ongoing problems.
• Excellent communication and customer service skills.

Responsibilities

• Receive calls from physicians, patients and internal staff regarding test results, supply orders, test verifications, name changes, billing adjustments and other miscellaneous information.
• Demonstrate excellent research, problem solving and follow up skills.
• Troubleshoot and resolve ongoing problems.
• Demonstrate excellent communication and customer service skills both with internal and external client.
• Complete special projects and assist team members with various customer service tasks as needed.

Skills

Medical terminology

Computer literacy

Research skills

Problem solving

Communication skills

Customer service

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation.

LOCATION: 4200B Pleasant Valley Rd., Chantilly, VA 20151 Hybrid (in office/remote) HOURS: 9:00am-5:30pm; Monday to Friday (Saturday's as needed) FULL TIME: Benefits eligible

In this role you will:

• Receive calls from physicians, patients and internal staff regarding test results, supply orders, test verifications, name changes, billing adjustments and other miscellaneous information
• Demonstrate excellent research, problem solving and follow up skills
• Troubleshoot and resolve ongoing problems
• Demonstrate excellent communication and customer service skills both with internal and external client
• Complete special projects and assist team members with various customer service tasks as needed

All you need is:

• Familiarity with medical terminology
• Strong computer literacy with good typing skills
• Excellent research, problem solving and follow up skills
• Ability to troubleshoot and resolve ongoing problems
• Excellent communication and customer service skills

Required traits:

• To be a dependable and reliable team player
• Ability to work independently and as part of a goal-oriented team with a positive attitude
• To be detail oriented with the ability to multi-task and work in a fast-paced environment

Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: Sunrise Medical Laboratories, Inc.

Our Mission:

Highest quality laboratory testing

Our Passion:

Helping people live better, healthier lives

When you join Sunrise Medical Labs, you are well supported by everyone - from colleagues and management alike. We have a warm, welcoming culture which is laid back, but professional. Our management staff is attentive and helpful and coworkers enjoy working together. Here, you are not a number, you are a vital part of our workplace community. And, if you're motivated to standout, we'll give you every opportunity to succeed and grow.

We'll give you:

• Appreciation for your work
• Lots of flexibility
• A feeling of satisfaction that you've helped people
• Friendly coworkers
• Opportunity to grow in your profession
• Management that you will admire
• Fun events throughout the year
• Free lab services for you and your dependents
• A sense of belonging- we're a community!

New York | Maryland | New Jersey | Virginia | Washington DC | W. Virginia

Benefits:

• Medical, Vision and Dental Insurance
• Short Term and Long-Term disability
• Voluntary term life
• 401-K plus match
• Paid Time Off
• Paid holidays

Equal Opportunity Employer

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Sonic Healthcare USA

Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve.