Receptionist - Huntington PSC

Sonic Healthcare USA, Anatomic Pathology; Indiana (PA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Sunrise Medical Laboratories, Inc., a Sonic Healthcare USA company, seeks a Receptionist for the Phlebotomy Laboratory to be the first contact for patients and visitors. You will greet patients, verify information, register orders, schedule appointments, and provide clerical support to the phlebotomy and lab teams.

Your role includes managing patient flow, data entry into LIS/EMR, and maintaining privacy standards while supporting a patient-centered experience.

Qualifications

• High school diploma or GED required.
• 1–2 years of receptionist, medical office, or laboratory clerical experience preferred.
• Experience in healthcare, outpatient lab or phlebotomy setting preferred.
• Knowledge of medical terminology preferred.
• Experience with EMR/LIS systems.
• Strong typing, phone, and data-entry skills.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and accuracy.

Responsibilities

• Greet and check in patients for laboratory and phlebotomy services.
• Verify patient identity using established protocols.
• Confirm physician orders, requisitions, and test requests.
• Enter patient demographics, insurance, and test information into LIS/EMR.
• Schedule phlebotomy and specimen collection appointments.
• Answer incoming calls and assist patients, providers, and offices.
• Print specimen labels and prepare paperwork for phlebotomists.
• Receive, log, and route incoming specimens from courier or walk-ins.
• Ensure documentation is complete and accurate prior to collection.
• Maintain front desk supplies and office materials.
• Coordinate communication between patients, phlebotomists, couriers, and staff.
• Assist with scanning, filing, faxing, and record retention.
• Maintain HIPAA confidentiality and patient privacy.
• Resolve patient concerns professionally and escalate when needed.

Skills

Customer service

Multitasking

Communication

Data entry

Typing

Education

High school diploma or GED

Tools

EMR/LIS systems

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Location: 180 East Pulaski Road

Days: Monday to Friday, 2 Saturdays/month

Hours: 7:00am - 4:00pm, Saturday 7:20am-12:0pm

Full-time: Benefit Eligible Hourly Rate: $17.50 - $18.50/hr

The Receptionist – Phlebotomy Laboratory

serves as the first point of contact for patients, clients, and visitors entering the laboratory service area. This position is responsible for greeting patients, verifying demographic and insurance information, registering laboratory orders, scheduling appointments, answering phones, coordinating specimen flow, and providing clerical support to the phlebotomy and laboratory team. The Receptionist helps ensure a smooth, efficient, and patient-centered experience while maintaining compliance with privacy, safety, and laboratory protocols. Similar front-end duties commonly include patient identification, order entry, and database accuracy in lab workflows.

In this role, you will:

• Greet and check in patients for laboratory and phlebotomy services
• Verify patient identity using established protocols
• Confirm physician orders, requisitions, and test requests
• Enter patient demographics, insurance, and test information into the laboratory information system (LIS) or EMR
• Schedule phlebotomy and specimen collection appointments
• Answer incoming calls and assist patients, providers, and client offices with questions
• Print specimen labels and prepare paperwork for phlebotomists
• Receive, log, and route incoming specimens from courier or walk-in patients
• Ensure all documentation is complete and accurate prior to specimen collection
• Maintain front desk supplies, forms, and office materials
• Coordinate communication between patients, phlebotomists, couriers, and laboratory staff
• Assist with scanning, filing, faxing, and record retention
• Maintain HIPAA confidentiality and patient privacy
• Resolve patient concerns professionally and escalating issues when needed
• Support wait-time management and patient flow during peak periods

All you need is:

• High school diploma or GED required
• Minimum 1–2 years of receptionist, medical office, or laboratory clerical experience preferred
• Experience in a healthcare, outpatient lab, or phlebotomy setting strongly preferred
• Knowledge of medical terminology preferred
• Experience with EMR/LIS systems
• Strong typing, phone, and data-entry skills
• Excellent customer service and communication skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail and accuracy

Bonus points if you’ve got:

• Familiarity with specimen collection workflows
• Understanding of insurance verification and prior authorizations
• Experience handling high-volume patient traffic
• Strong conflict resolution and de-escalation skills
• Ability to work collaboratively with laboratory and patient service teams

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours: 40

Work Shift: 1st Shift (United States of America)

Job Category: Laboratory Operations

Company: Sunrise Medical Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Sonic Healthcare USA

Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.