Customer Service Representative

Wiraa; United States; Remote; USD 48,000 - 67,000; Full time

Job summary

Wiraa is seeking a Customer Service Representative I for a temporary full-time position to provide support for individuals using Medicaid services. This role involves handling calls, providing program information, and maintaining customer confidentiality. Successful candidates will have strong communication skills and the ability to work both independently and in a team-focused environment.

Benefits

Opportunity to work remotely

Gain valuable experience in customer service

Supportive and inclusive environment

Qualifications

• At least one year of experience in a customer support role.
• Bilingual (English/Spanish) skills are a plus.
• Ability to manage difficult interactions professionally.

Responsibilities

• Handle 40+ inbound and outbound calls daily.
• Document case notes in web-based systems accurately.
• Assist with form completion and understanding of program requirements.

Skills

Communication

Problem Solving

Active Listening

Interpersonal Skills

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

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About The Company

Palco Inc. is a trusted provider of administrative and support services for self-directed Medicaid programs, empowering individuals to take control of their care. We offer innovative, person-centered solutions that enhance quality of life and provide streamlined support for both program participants and their caregivers. At Palco, we are committed to customer satisfaction, operational excellence, and upholding the privacy and dignity of those we serve.

About The Company

Palco Inc. is a trusted provider of administrative and support services for self-directed Medicaid programs, empowering individuals to take control of their care. We offer innovative, person-centered solutions that enhance quality of life and provide streamlined support for both program participants and their caregivers. At Palco, we are committed to customer satisfaction, operational excellence, and upholding the privacy and dignity of those we serve.

About The Role

We are currently seeking a Customer Service Representative I for a temporary (approximately 3–4 months) full-time position. As a Customer Service Representative, you will be the first point of contact for individuals self-directing Medicaid services in the home, along with their caregivers. This role is responsible for providing accurate information, problem resolution, and support via phone and digital platforms, ensuring each interaction aligns with Palco’s person-centered approach.

Responsibilities

• Handle 40+ inbound and outbound calls daily
• Communicate clearly and empathetically with individuals of various educational and communication backgrounds
• Provide accurate information on program eligibility, guidelines, and enrollment
• Assist with form completion and understanding of program requirements
• Document case notes in web-based systems accurately and timely
• Maintain customer confidentiality and handle Protected Health Information (PHI) in accordance with company policies
• Recognize caller needs and initiate follow-ups or referrals as necessary
• Deliver professional handling of escalated or sensitive customer situations
• Participate in training sessions, departmental meetings, and ongoing development
• Comply with all remote work policies
• Represent Palco in a professional and customer-focused manner
  
  

Qualifications

• High school diploma or equivalent required
• At least one year of experience in a customer support role, preferably in a call center
• Familiarity with Medicaid or CRM systems is a plus
• Strong verbal and written communication skills
• Good problem-solving, active listening, and interpersonal skills
• Ability to work under pressure and manage difficult interactions with professionalism
• Proficiency in Microsoft Office, email, internet, and electronic documentation
• Must have access to reliable high-speed internet (minimum 50 Mbps)
• Bilingual (English/Spanish) skills are a plus
  
  

Benefits

• Opportunity to work remotely
• Gain valuable experience in a customer service role with healthcare and government program exposure
• Work with a mission-driven team in a supportive and inclusive environment
  
  

Equal Opportunity

Palco, Inc. is an Equal Employment Opportunity (EEO) employer. We do not discriminate in any employment decision based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status, genetic information, or any other legally protected status. We are committed to creating a diverse and inclusive workplace for all.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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