Customer Service Representative

Penn State University; United States; On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

Tuition discount 75%

Job summary

Penn State University is seeking a Customer Service Representative to support university transportation and parking services, assisting daily and event parking for faculty, staff, students and visitors. The role requires strong customer service and communication skills, a valid driver’s license, and the ability to work outdoors and lift up to 50 lbs.

The hours are Monday–Friday, 8 a.m. to 4:30 p.m., with mandatory overtime for home football games and events.

Qualifications

• GED or high school diploma required.
• 2+ years of relevant experience.
• Valid driver’s license and ability to operate a vehicle.
• Excellent customer service and communication skills.

Responsibilities

• Assist customers at campus parking decks or event locations.
• Manage daily parking operations and guide visitors.
• Explain campus parking rules and direct to alternatives.
• Perform space counts and facility walk-throughs.
• Provide front-line support including payments and mobile payments.
• Oversee part-time and temporary staff during events.
• Set up and tear down for events and assist with VIP or special needs.
• Operate PARCS equipment and report issues.
• Respond to emails/phone calls and perform light office tasks.

Skills

Customer service

Communication skills

Event coordination

Valid driver’s license

Education

GED/HS

Tools

ArcGIS

T2

SWARCO

INDECT

Honk

Job description

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants .

POSITION SPECIFICS

Auxiliary and Business Services is seeking a Customer Service Representative to provide essential support for university transportation and parking services, supporting daily and event parking operations for faculty, staff, students, and visitors. This position requires strong customer service skills and communication skills

The hours for this position are Monday through Friday, 8 a.m. to 4:30 p.m. Mandatory overtime is required for home football games, student arrival, and other events based on staffing needs.

Key responsibilities include:

• Serve in a direct, face-to-face customer service role, at the campus parking decks or at various locations for events, mostly outdoors
• Manage daily parking at the gated parking decks, redirecting visitors to alternative locations when full, and assisting with entry, exit, and payments
• Conduct space counts and walk throughs of facilities
• Resolve parking issues directly with customers, and follow up or escape as needed
• Explain rules and regulations for parking on campus
• Promote alternative parking and other transportation options
• Complete cleaning and minor maintenance of PARCS equipment
• Complete daily walkthroughs of facilities, and report issues to management
• Assist with setting up and tearing down for events
• Conduct event sales, assisting customers with mobile payments
• Oversee part time and temp staff during events
• Assist with other events, holding areas for VIP, ADA, or other needs
• Use software such as ArcGIS, T2, SWARCO, INDECT, Honk,
• Take intercom calls to assist guests at the parking decks
• Answer emails and phone calls, folding letters, and other various light office work

This position will require a valid driver's license, the ability to lift up to 50 lbs., and the ability to work outdoors while standing and walking in all weather conditions.

This position will be filled at the Intermediate Support level.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

• General Equivalency Diploma (GED) or High School (HS)
• 2+ years of relevant experience
• Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $36,888.00 - $53,532.00.

Salary Structure - Information on Penn State's salary structure

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

For more detailed information, please visit our Benefits Page .

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.