Customer Service Representative

Planet Fitness; Union Lake (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Job summary

Planet Fitness in Union Lake, MI is seeking a Customer Service Representative to deliver a superior member experience. You will greet members, assist guests, answer questions, and help new members sign up, contributing to a welcoming, judgment-free environment.

This role requires reliability, punctuality, and the ability to stand and walk during shifts; you’ll work with a friendly team that values growth, inclusion, and community wellness.

Qualifications

• Customer service experience preferred.
• Must be 18 years of age or older.
• Punctuality and reliability are essential.

Responsibilities

• Greet members and guests and provide exceptional service.
• Answer phones and assist callers with questions.
• Check in members, give tours, and sign up new members.
• Log amenities and communicate updates and billing issues to members and guests.
• Regular cleaning of front desk area and club surroundings.
• Assist with daily facility maintenance and safety.

Skills

Customer service

Job description

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!Why you should join Planet Fitness:Great growth opportunities - we are a dynamic and growing companySet ScheduleMedical, Dental and Vision insurance benefits (available to eligible employees)Employee Referral Bonus ProgramThis position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.FREE Black Card Membership401(k) with generous employer matchProfit sharing program!A sparkling clean work environment (where we all pitch in to keep the club pristine!)Contribute to changing people's lives every day by helping us create a healthier PlanetWork hard play hard with an amazing group of talented, dynamic team membersEmployee Assistance Program (EAP)Some of your responsibilities will include:The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!Answer phones in a friendly manner and assist callers with a variety of questions.The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.Respond to member questions and concerns in a timely and professional manner.Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.Qualifications and Physical Demands:Must be 18 years of age or older.Punctuality and reliability is a must.Customer service experience preferred.Continual standing and walking during your shift.Continual talking to members and potential members in person and on the phone during your shift.Must be able to lift 45 pounds.What It Means to Join the Planet Fitness Team:It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.It means being part of a company that cares about improving the health and well-being of our communities.It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.It means encouraging professional growth and development.It means creating a positive impact in our local communities through philanthropic initiatives.It means being part of a brand of which you can be proud!Equal Opportunity Employer