Customer Service Representative

Epicfitnessgroup; Grand Rapids (MI); Vor Ort; USD 19.000 - 23.000; Vollzeit

Zusammenfassung

Planet Fitness is seeking a Customer Service Representative in Grand Rapids, MI to greet members and guests, assist with memberships, and ensure a welcoming, clean, and safe club environment.

You will answer phones, sign up new members, log amenities, and relay billing issues while maintaining a high standard of customer care and professionalism throughout each shift.

Qualifikationen

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Must be able to lift 45 pounds.

Aufgaben

• Greet members and guests, providing exceptional customer service and making them feel welcomed.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide club tours, sign up new members, log amenities, and communicate updates and billing issues.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the facility, including bathrooms, equipment, front desk area, and amenities.

Kenntnisse

Customer service

Phone support

Punctuality

Jobbeschreibung

Customer Service Representative# Customer Service RepresentativeGrand Rapids, MI 49503## OverviewSalary Range$14.50 HourlyJob ShiftFull Time## DescriptionWe are seeking a **Customer Service Representative** to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional \"Judgement Free\" member experience!**Why you should join Planet Fitness:*** Great growth opportunities - we are a dynamic and growing company* Set Schedule* Medical, Dental and Vision insurance benefits (available to eligible employees)* Employee Referral Bonus Program* This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.* FREE Black Card Membership* 401(k) with generous employer match* Profit sharing program!* A sparkling clean work environment (where we all pitch in to keep the club pristine!)* Contribute to changing people's lives every day by helping us create a healthier Planet* Work hard play hard with an amazing group of talented, dynamic team members* Employee Assistance Program (EAP)**Some of your responsibilities will include:*** The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!* Answer phones in a friendly manner and assist callers with a variety of questions.* The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.* Respond to member questions and concerns in a timely and professional manner.* Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.## Qualifications**Qualifications and Physical Demands:*** Must be 18 years of age or older.* Punctuality and reliability is a must.* Customer service experience preferred.* Continual standing and walking during your shift.* Continual talking to members and potential members in person and on the phone during your shift.* Must be able to lift 45 pounds.**What It Means to Join the Planet Fitness Team:*** It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.* It means being part of a company that cares about improving the health and well-being of our communities.* It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.* It means encouraging professional growth and development.* It means creating a positive impact in our local communities through philanthropic initiatives.* It means being part of a brand of which you can be proud!Equal Opportunity Employer