Customer Service Representative

Zatkoff Seals & Packings; Twinsburg (OH); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short and long-term disability

Employee Assistance Program

Profit sharing

Annual performance bonuses

Job summary

Zatkoff Seals & Packings in Twinsburg, OH, is seeking a Customer Service Representative to support customers and Technical Sales Representatives, handling inquiries, orders, and product information.

You will collaborate with the Technical Sales team on price negotiations, assist with contract reviews, and maintain accurate records of customer interactions, orders, and inventory levels.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Customer service experience preferred.
• Experience reading blueprints preferred.
• Experience in rubber/seal/gasket industry preferred.

Responsibilities

• Interact with customers by phone, email, chat or in person to provide product information and support.
• Collect and enter orders for new or additional products.
• Assist Technical Sales with price negotiation and contract reviews.
• Field questions and complaints; escalate when needed to T.S.R. or staff.
• Ensure actions are taken to resolve customer problems and concerns.
• Maintain customer accounts and records of inquiries and comments.
• Monitor inventory levels for specific customer products.
• Collaborate on project management with Technical Sales.
• Perform other related duties as assigned.

Skills

Excellent communication

Active listening

Customer service

Technical math

Mechanical skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Description

The Customer Service Representative will interact with and support the Company’s customers and Technical Sales Representatives.

Duties / Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.


• Collects and enters orders for new or additional products.


• Assists the Technical Sales Representative with price negotiation and contract review.


• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned Technical Sales Representative or other appropriate staff.


• Ensures that appropriate actions are taken to resolve customers problems and concerns.


• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.


• Monitor inventory levels for specific customer products.


• Project management in conjunction with Technical Sales Representative.


• Performs other related duties as assigned.

Requirements

Required Skills/Abilities:

• Excellent communication skills including active listening.


• Service-oriented and able to resolve customer grievances.


• Proficient computer skills with the ability to learn new software.


• Proficient in Microsoft Office suite or related software.


• Technical math and mechanical skills preferred.

Education And Experience

• High school diploma or equivalent required.


• Bachelor’s degree preferred.


• Customer service experience preferred.


• Experience reading blueprints preferred.


• Experience in the rubber, seal, or gasket industry preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.


• Must be able to lift up to 15 pounds at times.


• Occasional assistance in the warehouse and pulling specific customer orders, which may include lifting up to 50 pounds, and periods of bending, walking and standing.

Schedule

This is a full-time, non-exempt position. The hours and days of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m.

Benefits

Zatkoff offers the following benefits for full-time employees:

• Health insurance


• Dental insurance


• Vision insurance


• Life insurance


• Short and long-term disability


• Employee Assistance Program


• Profit sharing


• Annual performance bonuses

Additional Information

Zatkoff is an Equal Opportunity and Aff…