Customer Service Representative

Roger Zatkoff Company; Twinsburg (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short and long-term disability

Employee Assistance Program

Profit sharing

Annual performance bonuses

Job summary

Roger Zatkoff Company in Twinsburg, OH, is seeking a Customer Service Representative to interact with customers and support Technical Sales Representatives. You will manage orders, assist with price negotiations, and help resolve issues while maintaining accurate customer records.

The role requires strong communication, customer service experience, and proficiency with Microsoft Office. Some blueprint-reading and industry knowledge are a plus.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Customer service experience preferred.
• Experience reading blueprints preferred.
• Experience in the rubber, seal, or gasket industry preferred.

Responsibilities

• Interacts with customers via phone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products.
• Assists the Technical Sales Representative with price negotiation and contract review.
• Fields customer questions and complaints; forwards to the assigned Technical Sales Representative or other staff when needed.
• Ensures actions are taken to resolve customer problems and concerns.
• Maintains customer accounts and records of inquiries, complaints, or comments.
• Monitors inventory levels for specific customer products.
• Projects management in conjunction with Technical Sales Rep.
• Performs other related duties as assigned.

Skills

Active listening

Communication

Customer service

Problem solving

Software learning

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Description

The Customer Service Representative will interact with and support the Company’s customers and Technical Sales Representatives.

Duties / Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products.
• Assists the Technical Sales Representative with price negotiation and contract review.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned Technical Sales Representative or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Monitor inventory levels for specific customer products.
• Project management in conjunction with Technical Sales Representative.
• Performs other related duties as assigned.

Requirements

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Proficient in Microsoft Office suite or related software.
• Technical math and mechanical skills preferred.

Education and Experience:

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Customer service experience preferred.
• Experience reading blueprints preferred.
• Experience in the rubber, seal, or gasket industry preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Occasional assistance in the warehouse and pulling specific customer orders, which may include lifting up to 50 pounds, and periods of bending, walking and standing.

Schedule:

This is a full-time, non-exempt position. The hours and days of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m.

Benefits:

Zatkoff offers the following benefits for full-time employees:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short and long-term disability
• Employee Assistance Program
• Profit sharing
• Annual performance bonuses

Additional Information:

Zatkoff is an Equal Opportunity and Aff… Zatkoff is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. Legal authorization to work in the U.S. is required for all positions, and certain positions may require specific types of legal work authorizations.