Customer Service Representative

VCA Animal Hospitals; Tucson (AZ); On-site; USD 43,000 - 58,000; Full time

Job summary

Join a prominent animal healthcare provider as a Customer Service Representative in Tucson. This role involves crucial client interactions, managing appointments, and contributing to a positive experience for pet owners while following the company's mission to prioritize pet health. We offer competitive salaries and a supportive work environment with benefits.

Benefits

Medical and dental benefits

Generous personal pet care discounts

401(k) retirement plan

Qualifications

• Experience in customer service is preferred.
• Personable and professional demeanor required.

Responsibilities

• Greet visitors and assist clients with their pets.
• Schedule and confirm appointments.
• Manage medical records and correspondence.

Skills

Customer service

Interpersonal skills

Problem solving

Job description

Join to apply for the Customer Service Representative role at VCA Animal Hospitals

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Join to apply for the Customer Service Representative role at VCA Animal Hospitals

Client Service Representative

VCA Valley Pet Resort is seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Pet Resort Maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
  
  

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Other, and Health Care Provider

• Industries

  Veterinary Services

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