Customer Service Representative

Pet Services of Washington, P.S.; Tucson (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Paid vacation

Pet discounts

Job summary

VCA Valley Animal Hospital & Emergency Center is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet clients and manage appointments, payments, and product recommendations for pets.

You will also handle medical records and educate clients on basic pet care, while ensuring the facility remains clean and welcoming. The role emphasizes delivering exceptional customer service, coordinating with the veterinary team, and supporting a

Qualifications

• Previous client service experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle payments and explain fees clearly.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Present and explain fees, including processing payments.
• Recommend products and services, including prescriptions.
• Educate clients on pet care and basic husbandry.
• Manage medical records, charts, reports and correspondence.
• Maintain a clean, organized hospital environment.

Skills

Customer service

Scheduling

Phone communication

Payment processing

Client education

Medical records

Team collaboration

Job description

Client Service Representative

VCA Valley Animal Hospital & Emergency Center is seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

• We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.