Customer Service Representative

Pet Services of Washington, P.S.; Southbury (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Pet discounts

Job summary

VCA Animal Hospitals in Connecticut is seeking an experienced Client Service Representative to join our team. The CSR helps greet visitors, answer phones, and guide clients and their pets to exam rooms.

You will schedule appointments, follow up with clients, present fees, and assist with product recommendations and non-medical pet care education. The role emphasizes service excellence and professional communication.

Qualifications

• Experience as client service representative in a veterinary setting.
• Ability to explain fees and process payments.
• Strong communication and multitasking in a clinical environment.

Responsibilities

• Greeting visitors and guiding pets to exam rooms.
• Scheduling and confirming appointments.
• Outbound follow-up calls to clients.
• Presenting and explaining fees, processing payments.
• Recommending products and services, including prescriptions.
• Educating clients on pet care and husbandry.
• Managing medical records, charts, reports and correspondence.
• Maintaining a neat and clean facility.

Skills

Customer service

Communication skills

Appointment scheduling

Medical records

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional \"service extraordinaire\" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.