Customer Service Representative

MAX Auto Glass; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance

401(k) Retirement Savings Plan with 1:

Job summary

Max Auto Glass, the auto glass division of Sun Auto Tire and Car Care Center, is seeking an Administrative/Clerical professional in Tucson. You will handle customer interactions, data entry, invoicing, scheduling, and office support in a busy shop environment.

We offer competitive bi-weekly pay, tuition reimbursement, paid vacation and holidays, insurance, 401(k) with company match, and advancement opportunities. Training provided for those new to the auto glass field.

Qualifications

• Must have experience as a customer service representative with data entry
• Excellent typing and 10-key skills are required
• Strong communication and documentation abilities
• Able to multi-task and work in an office environment
• No prior auto glass industry experience required; training provided

Responsibilities

• Provide cash quotes for potential clients
• Invoicing, inventory management, and auditing
• Source and order auto glass parts
• Dispatch jobs to install team
• Manage payments on open invoices
• Assist in administrative functions at the office

Job description

Category (Portal Searching) Administrative/Clerical

Location : Location US-AZ-Tucson

Requisition Post Information* : External Company Name Max Auto Glass

Requisition Post Information* : External Company URL maxautoglass.com

Location : Address 6560 N Thornydale Road

Location : Postal Code 85741

Brand Max Auto Glass

Overview

Max Auto Glass is the auto glass division of the Sun Auto Tire and Car Care Center's family of automotive brands. We have been in business for over 10 years in Tucson and have recently expanded to Phoenix. We are a full service and fully mobile auto glass company whose focus is on providing safe auto glass installation while exceeding our customer's expectations from a service standpoint.

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance (Effective 1 st of the Month after Hire)
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Duties and Responsibilities:

No two days are the same in this position. Daily duties and responsibilities include but are not limited to the follow:

• Providing cash quotes for potential clients
• Invoicing - Inventory - and Auditing
• Sourcing and ordering auto glass parts
• Dispatching jobs to install team
• Managing payments received on open invoices
• Assists in administrative functions at the office

Requirements:

Must be an experienced customer service representative who has previous experience with data entry. The ideal candidate must be smart, happy, honest, polite, presentable, respectful, motivated, and high energy. Must have excellent communication and documentation skills. The candidate must be a master at multi-tasking. Being computer proficient with excellent typing and 10 key skills is required. Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to deal with problems involving several concrete or fluid variables. Ability to advocate for the customer and the store, where appropriate. There is no need to have previous experience in the Auto Glass Industry, though it’s really cool if you do. We will train the right person!

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will work primarily in an office setting.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.