Customer Service Representative

Gardner--white-Furnitur; Carrollton Township (MI); On-site; USD 16,531 - 22,041; Part time

Job summary

Gardner White Furniture is seeking a customer-focused Representative to serve as the primary contact for customers in our Carrollton Township location. The role handles inquiries, purchases, and issue resolution to deliver a positive shopping experience.

The part-time position requires strong communication, multitasking, and basic computer skills, with familiarity in store software and social media tools. Training is provided, and the role supports busy showroom operations.

Qualifications

• High school diploma or equivalent required or preferred.
• Prior customer service or call center experience is welcome.
• Excellent verbal and written communication skills.
• Ability to use store software and basic computer applications.

Responsibilities

• Greet customers in person and over the phone and assist with product inquiries and purchases.
• Resolve customer issues to ensure satisfaction and escalate when needed.
• Coordinate with internal departments and stores on overflow calls.
• Input information into software platforms and monitor promotions and inventory.
• Maintain knowledge of furniture products and current sales events.

Skills

Customer service

Communication

Problem-solving

Multitasking

Microsoft Office

Education

High School diploma or equivalent

Tools

Storis

Podium

Dispatch Track

Facebook

Instagram

Job description

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, and purchases, and resolving any issues or concerns they may have. This individual will play a crucial role in delivering a positive shopping experience and building long-term relationships with our customers.

Job Responsibilities:

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
• Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
• Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Other duties as assigned.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Work Environment:

This job operates in a retail office setting.

Requirements

Physical Demands:

The employee will regularly be standing, walking, bending,

Qualifications needed to perform this position:

• High School diploma or equivalent
• 1 year of customer service and/or call center experience preferred but not required
• Strong problem-solving abilities and ability to remain calm under pressure.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience
• Cash handling and/or accounting experience a plus

Position Type/Expected Hours of Work:

This is a part-time position working either AM or PM based on the needs of the business.