Customer Service Representative

Flamingo Marine; Town of Richfield (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

401k retirement plan

Paid time off

Holidays

Modern production environment

Leadership opportunities

Job summary

Flamingo Marine is seeking a Customer Service Representative to deliver excellent service to boat owners and our dealer network. You will manage multi-channel communications, process parts orders, and track service tickets from intake to final resolution.

You will coordinate field repairs, provide basic technical support, and collaborate with the Service Manager to maintain accurate service records in a growing manufacturing environment.

Qualifications

• 2+ years of customer service, order entry, or service coordination experience
• High School Diploma or equivalent required; Associate degree preferred
• Excellent written and verbal communication skills with a customer-first mindset
• Strong ability to multitask, prioritize inquiries, and manage schedules and workflows
• Proficiency with standard office software, ticketing systems, and ERP software

Responsibilities

• Serve as the primary point of contact via phone, email, and live chat
• Assess inquiries and route calls and messages to appropriate departments
• Receive, input, and process incoming parts orders
• Track service tickets from intake to resolution
• Schedule and coordinate field repairs with technicians and partners
• Provide basic technical troubleshooting and operational guidance
• Maintain detailed records of service activities and communications

Skills

Customer service

Order entry

Ticketing systems

Multitasking

Education

High School Diploma

Associate degree

Tools

ERP software

Order management system

Job description

About Us

As a manufacturing startup dedicated to transforming the pontoon boat industry, Flamingo prioritizes innovation, performance, and quality to deliver exceptional on-water experiences. We’re currently seeking an experienced Customer Service Representative to help us build and scale a high-performing manufacturing operation from the ground up.

About Us

As a manufacturing startup dedicated to transforming the pontoon boat industry, Flamingo prioritizes innovation, performance, and quality to deliver exceptional on-water experiences. We’re currently seeking an experienced Customer Service Representative to help us build and scale a high-performing manufacturing operation from the ground up.

Position Overview

This role serves as the primary point of contact for Flamingo Marine, delivering exceptional service and support to our boat owners and dealer network. The Customer Service Representative acts as the crucial link between incoming customer needs and internal service operations, managing multi-channel communications, processing parts orders, troubleshooting initial service inquiries, tracking service tickets, and coordinating field repair schedules.

KEY RESPONSIBILITIES

• Customer Communications: Serve as the primary point of contact via phone, email, and live chat, delivering prompt, professional, and courteous service.
• Call & Ticket Routing: Assess incoming inquiries and efficiently direct calls and messages to the appropriate departments or personnel.
• Order Processing: Receive, input, and accurately process incoming parts orders through the system, keeping customers informed on order status.
• Ticket Management: Track customer service tickets from initial intake through final resolution to ensure timely followup and completion.
• Field Repair Coordination: Schedule and coordinate field repairs with technicians, service managers, and network partners as necessary.
• Technical Assistance & Troubleshooting: Assist customers and dealers over incoming channels with basic technical troubleshooting and operational guidance within scope of knowledge.
• Departmental Support: Work closely with the Service Manager and internal teams to maintain detailed records of service activities and customer communications.

EDUCATION, EXPERIENCE & QUALIFICATIONS

• High School Diploma or equivalent required; Associate degree preferred.
• 2+ years of customer service, order entry, or service coordination experience; experience in marine, powersports, automotive, or manufacturing environments is strongly preferred.
• Excellent written and verbal communication skills with a customerfirst mindset.
• Strong ability to multitask, prioritize incoming inquiries, and manage schedules and order workflows concurrently.
• Proficiency with standard office software, ticketing systems, and order management/ERP software.

WHAT WE OFFER

• Competitive pay and benefits
• A clean, safe, and modern production environment
• 401k retirement plan
• Paid time off and holidays
• Leadership opportunities in a growing company with long-term vision
• A culture that values craftsmanship, innovation, and teamwork

Flamingo Marine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Join Our Crew. Shape the Future of Boating. If you're ready to take the lead, share your expertise, and help us build the next generation of pontoon boats, we want to hear from you.