Customer Service Associate

Bennington; Elkhart (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Bennington in Elkhart, IN seeks a Customer Service Associate to support the dealer network and product users with accurate parts information and order processing. You will develop partnerships, resolve issues at first contact, and coordinate logistics to ensure on-time delivery.

The role emphasizes strong communication, organizational skills, and the ability to handle multiple priorities in a deadline-driven marine industry environment.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of customer service experience, marine industry preferred.
• Strong written and verbal communication within team and cross-functionally.
• Highly organized with ability to manage multiple priorities and deadlines.

Responsibilities

• Develop and maintain positive rapport with dealer personnel to create partnerships.
• Assist customers to ensure satisfaction with products and services.
• Support dealers and customers with technical issues and problem solving.
• Provide resolutions at first contact and process parts orders accurately.
• Coordinate logistics to ensure on-time delivery of parts orders.
• Administer warranty approvals and assist with dealer shows when required.
• Be a team player and assist with department administration as needed.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Bennington is the market leading pontoon boat manufacturer and a wholly owned subsidiary of Polaris Industries, a Fortune 500 company. We pride ourselves on delivering a boating experience that’s second to none through our emphasis on innovation, design, product quality, and relentless focus on customer satisfaction. Our team members live that passion every day and have fueled our growth across 6 buildings in Elkhart, IN.

The Customer Service Associate will be responsible to provide customer service to the dealer network, product users, and provide accurate part information to process orders.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Develop and maintain a positive rapport with dealer personnel to create lasting partnerships between Bennington and the dealer network.
• Actively assist customers to ensure satisfaction with company products and services.
• Support dealers and customers with technical issues and general problem solving.
• Recognize individual customer needs and go above and beyond to resolve their inquiry.
• Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again.
• Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support specific needs of the most vulnerable customers.
• Acquire detailed knowledge of product ranges and services to provide excellent service.
• Process and guarantee accuracy of parts orders within our published service commitment timeframe.
• Prepare quotes on parts orders and assist with identifying accurate part information descriptions and numbers.
• Coordinate logistics to ensure on time delivery on parts orders.
• Convey product and customer experience feedback internally to promote continuous improvement.
• Administer and negotiate initial warranty approvals.
• Assist inretail shows and dealer meetingresponsibilities when required.
• Meet or exceed all Published Service Commitment expectations and speak up if requirements are unable to be met.
• Be willing to help with tasks outside of your assigned territory when needed or assigned by the Customer Experience Administration Manager.
• Be a team player with a willingness to help others in the department.
• Assist with department administration needs when assigned such as exporting of parts orders or additional tasks as needed.

Requirements

SKILLS & KNOWLEDGE:

• High School Diploma or equivalent required
• Minimum of 1-2 years of customer service experience, experience in marine industry preferred
• Demonstrated ability to achieve goals, results-oriented and self-driven
• Excellent written & verbal communication within team, and cross-functionally
• Highly organized and effective in managing multiple priorities and deadlines, with strong attention to detail
• Effective negotiation, and problem-solving skills
• Proficient in Microsoft Office
• Can-do attitude and the ability to thrive in deadline driven environment

undefined

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

EEO is the Law ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service