Customer Service Representative

IES Residential; Town of Florida (NY); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Job summary

Bayonet Plumbing, Heating, and Air Conditioning is seeking a full-time Customer Service Representative to join our on-site team. You will interact with customers by phone, access our computer system to track information, and provide solutions while maintaining a high level of service.

Candidates should have 1–2 years call center experience, strong communication skills, and the ability to multitask in a fast-paced environment, with willingness to work varied evenings and weekends.

Qualifications

• Call Center Experience 1-2 years minimum.
• Excellent communication skills, including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills.
• Proficient phone/communication skills.
• Great attention to detail.
• Ability to multitask.
• Must be willing to work on varied evenings and weekends.
• HVAC or Plumbing office experience a plus.

Responsibilities

• Interact with customers via telephone to provide information.
• Use computer system to track, gather information, and troubleshoot customer issues.
• Process transactions and reply to inquiries about services.
• Record customer interactions, details of inquiries, complaints, or comments, and actions taken.
• Schedule appointments and field customer questions.
• Address problems and requests by transmitting information or providing solutions.
• Ensure that appropriate actions are taken to resolve customers' problems and concerns.
• Enter data in computer system and maintain logs/records of calls, activities and other information.
• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken.
• Show care and compassion for customers.
• Maintain the highest level of customer service.
• Effective communication with all other dispatchers and persons in the office.
• Ability to work as a team.
• Ability to work in a very fast paced, high pressure environment.

Skills

Call Center Experience

Excellent communication skills

Service-oriented

Proficient computer skills

Proficient phone/communication skills

Great attention to detail

Multitask

Evenings and weekends availability

Education

High school diploma or equivalent

Customer Service Experience Required

Job description

Bayonet Plumbing, Heating, and Air Conditioning is in need of Full Time Customer Service Representative. *This is not a remote position*

• Interact with customers via telephone to provide information


• Use computer system to track, gather information, and/or troubleshoot customer issues


• Process transactions and reply to inquiries about services


• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken


• Schedule appointments and field customer questions


• Address problems and requests by transmitting information or providing solutions


• Ensure that appropriate actions are taken to resolve customers problems and concerns


• Enter data in computer system and maintain logs/records of calls, activities and other information


• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken


• Show care and compassion for customers


• Maintain the highest level of customer service


• Effective communication with all other dispatchers and persons in the office


• Ability to work as a team


• Ability to work in a very fast paced, high pressure environment

Specific Qualifications

• Call Center Experience 1-2 years minimum


• Excellent communication skills, including active listening


• Service-oriented and able to resolve customer grievances


• Proficient computer skills


• Proficient phone/communication skills


• Great attention to detail


• Ability to multitask


• Must be willing to work on varied evenings and weekends.


• HVAC or Plumbing office experience a plus

Required Skills

• Call Center Experience 1-2 years minimum


• Excellent communication skills, including active listening


• Service-oriented and able to resolve customer grievances


• Proficient computer skills


• Proficient phone/communication skills


• Great attention to detail


• Ability to multitask


• Must be willing to work on varied evenings and weekends.


• HVAC or Plumbing office experience a plus

Education And Experience

• High school diploma or equivalent


• Customer Service Experience Required

Benefits

• Medical Insurance

This position is not eligible for visa sponsorship or work authorization support. Candidates must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship.

Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.

• Safety is Priority One - and our record shows it


• Competitive Pay


• Company 401K plan with Employer Contribution Match


• Company Paid Time Off


• Company Paid Life Insurance


• Choice of Medical Coverage including Prescription and Short Term Disability Plans


• Choice of Dental and Vision Coverage


• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage


• Auto and Home Insurance Discount Programs

EEO Statement

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal"

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at [phone] or any IES office to request assistance.

IES Participates in E-Verify/IES participa en el programa E-Verify

E-Verify Information/ Información sobre E-Verify

Right to Work/Ley de Derecho al Trabajo

English/Español

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