Customer Experience Representative

CRH; Lawrenceville (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Disability benefits

Retirement plan

Wellness programs

Growth opportunities

Job summary

Oldcastle APG, a CRH Company, is seeking a Customer Support Associate in Lawrenceville, GA. You will handle inquiries, assist with ordering, and ensure timely, accurate processing of orders and payments.

Responsibilities include tracking orders, issuing credits/debits when needed, and maintaining strong relationships with customers and sales teams. A detail-oriented mindset and solid MS Office skills are essential.

Qualifications

• High school diploma /equivalent or related experience.
• Detail oriented with strong math and organizational skills.
• Experience with a multi-line phone system and MS Office is preferred.

Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints, and problems.
• Enter email and phone orders into system for delivery.
• Issue credits or debits accurately, when applicable.
• Send open order reports, as required.
• Meeting daily quotas and providing timely information to customers.
• Process credit card payments through Cenpos.
• Answer incoming calls via WEBEX Cisco system.
• Ensure accuracy of invoices and on-time delivery of orders.
• Track orders from entry into the system to delivery or pick up by the customer.
• Support the sales team and build strong internal/external relationships.

Skills

Detail oriented

Excellent communication

Multi-tasking

Good organizational skills

Problem-solving

Pleasant phone personality

Tools

Microsoft Office

Multi-line phone system

Invoice processing

Job description

Job ID: 529864

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy.

Job Location

This position will be based in Lawrenceville, GA.

Job Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints, and problems
• Enter email and phone orders into system for delivery
• Issue credits or debits accurately, when applicable
• Send open order reports, as required
• Meeting daily quotas
• Process credit card payments through Cenpos
• Answer incoming calls via WEBEX Cisco system
• Provide information requested by customers in a timely fashion
• Ensure accuracy of invoices and on-time delivery of orders
• Track orders from entry into the system to delivery or pick up by the customer
• Support the sales team, as required
• Build strong relationships both internally and externally
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed

Job Requirements

• High school diploma /equivalent or comparable in related experience
• Detail oriented
• Good with basic math
• Skilled in Microsoft Office suite
• Good organizational and problem-solving skills
• Experience with a multi-line phone system
• Attention to detail
• Ability to work overtime when needed
• Pleasant phone personality
• Ability to multi-task

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle APG, a CRH Company, is an

Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.