Customer Service Representative

FASTSIGNS #90301; Topeka (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Ongoing training opportunities

Job summary

A well-known signage company in Topeka is seeking a Customer Service Representative to be the initial point of contact for customers. You will engage with clients via email, phone, and in-person, building lasting relationships and ensuring their needs are met. Ideal candidates are outgoing, responsive, and have strong listening skills. A high school diploma and customer service experience are preferred. Join us for a unique opportunity in an ever-changing industry with great career growth potential.

Qualifications

• Must have excellent listening and organizational skills.
• Experience in customer service is preferred.
• Ability to build strong relationships with clients.

Responsibilities

• Serve as the initial contact with customers in the FASTSIGNS Center.
• Engage with customers through email, phone, and in-person.
• Build lasting relationships with prospects and customers.
• Prepare estimates, implement work orders, and ensure timely delivery.
• Participate in daily meetings and contribute to marketing plans.

Skills

Outgoing

Responsive

Excellent listening skills

Documentation

Organization

Customer service experience

Education

High school degree or equivalent

Job description

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing sign industry.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in‑person and at their place of business. You will be working to build long‑lasting relationships by turning prospects into customers and then into long‑term clients.

The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.

FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in‑person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the sign industry and to prove it we survey our customers to ensure we constantly improve our service.

Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.

Responsibilities

• You will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center.
• You will work with customers in numerous ways such as email, telephone, in‑person and at their place of business.
• You will build long‑lasting relationships by turning prospects into customers and then into long‑term clients.
• You will prepare estimates, implement work orders and ensure timely delivery of finished orders.
• You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.

Qualifications

• Outgoing, responsive, eager to learn and able to build relationships.
• Excellent listening skills, documentation and organization are highly valued.
• High school degree or equivalent.
• Customer service experience is preferred.
• Experience with project management is a plus.
• Comfortable making outbound phone calls to potential customers (scale 1‑10).

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.