Customer Service Representative

FASTSIGNS #50101; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Ongoing training opportunities

Job summary

A leading signs franchise is seeking a Customer Service Representative in Memphis, TN. The role involves being the main contact for customers and building long-term relationships. Ideal candidates are outgoing, eager to learn, and possess strong listening and organizational skills. Responsibilities include preparing estimates and implementing work orders, ensuring a smooth customer experience. Join a dynamic industry that offers continuous growth and learning opportunities.

Qualifications

• At least a high school degree is required.
• Experience in customer service is preferred.
• Ability to make outbound phone calls confidently.

Responsibilities

• Serve as the initial contact with customers via email, phone, and in-person.
• Build relationships with prospects to convert them into long-term clients.
• Prepare estimates and implement work orders for timely delivery.

Skills

Outgoing personality

Great listening skills

Documentation and organization

Education

High school degree

Job description

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long‑lasting relationships by turning prospects into customers and then into long‑term clients.

The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.

FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.

Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.

We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Qualifying Questions:

• Do you have at least a high school degree? *
• Do you have any customer service experience? *
• Please list any relevant experience you have with customer service or project management. *
• On a scale of 1-10, 10 being very confident. How comfortable are you making outbound phone calls to potential customers? *

Typical working hours: Monday through Friday business hours.

Industry: Fast growing industry.

Opportunity: Work in a variety of roles.