Customer Service Representative

TEKsystems; Toano (VA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Monthly bonus opportunities

End-of-season bonus opportunities

Friendly team environment

Holiday celebrations

Stable Monday-Friday schedule

Opportunity to gain customer service/“

Contract extension potential

Job summary

TEKsystems in Toano, VA is seeking a Customer Care Representative for a Monday–Friday day shift onsite. You will handle inbound calls, emails, and voicemails, assist with product questions and order inquiries, track shipments, and maintain accurate records in the order management system.

This full-time contract role offers a stable daytime schedule, monthly and end-of-season bonuses, and a chance to gain valuable contact center experience while supporting holiday order volume.

Qualifications

• 2+ years of customer service experience.
• Previous contact center or call center experience preferred.
• Strong communication and problem-solving skills.
• Comfortable handling a high volume of calls and emails.
• Must work onsite in Toano, VA and be available on Black Friday.

Responsibilities

• Answer inbound customer calls, emails, and voicemails.
• Assist customers with product questions and order inquiries.
• Track shipments and provide delivery updates.
• Research and resolve customer concerns regarding products, services, and orders.
• Process customer orders and catalog requests.
• Update customer accounts and maintain accurate records in the order management system.
• Document customer interactions and follow-up activities.
• Collaborate with Sales and Operations teams to support customer needs.
• Deliver exceptional customer service while ensuring customer satisfaction.

Skills

Customer Service

Call Center

Education

High School Diploma or GED

Job description

Customer Care Representative

• Location: Toano, VA (Onsite)
• Monday-Friday Schedule
• Day Shift Hours (9:00 AM - 5:00 PM)

Pay and Benefits

• Pay Range: $17-19/hour
• Full-time Contract Position (Day Shift)
• Work schedule: Monday to Friday, 9:00 AM - 5:00 PM

Job Type & Location

• Contract position based out of Toano, VA

Benefits Of This Role

• Monthly sales bonus opportunities
• End-of-season bonus opportunities
• Friendly and team-oriented work environment
• Holiday celebrations and employee appreciation activities
• Stable Monday-Friday schedule
• Opportunity to gain valuable customer service and contact center experience
• Potential for contract extension based on business needs

A Day In The Role

• Answer inbound customer calls, emails, and voicemails
• Assist customers with product questions and order inquiries
• Track shipments and provide delivery updates
• Research and resolve customer concerns regarding products, services, and orders
• Process customer orders and catalog requests
• Update customer accounts and maintain accurate records in the order management system
• Document customer interactions and follow-up activities
• Collaborate with Sales and Operations teams to support customer needs
• Deliver exceptional customer service while ensuring customer satisfaction

Requirements

• 2+ years of Customer Service experience
• Previous Contact Center or Call Center experience preferred
• High School Diploma or GED required
• Strong communication and problem-solving skillsll
• Comfortable handling a high volume of calls and emails
• Ability to work onsite in Toano, VA
• Must be available to work Black Friday

Why They’re Hiring

• Seasonal hiring ramp to support increased holiday order volume
• New catalog launch and holiday gifting season demand
• Opportunity to join a team during their busiest and most exciting time of the year

Pay And Benefits (Detailed)

• The pay range for this position is $18.00 - $19.00/hr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace Type: This is a fully onsite position in Toano, VA.
• Application Deadline: This position is anticipated to close on Oct 6, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Legal and Compliance Statements

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.