Customer Service Representative

International Executive Service Corps; Thurmont (MD); On-site; USD 60,000 - 65,000; Full time

Job summary

NVR is seeking a Materials Planner in Thurmont, MD to ensure the plant has the right materials to meet production schedules. You will purchase materials within lead-times and minimum order quantities from designated suppliers, focusing on cost and efficiency to support production.

Collaborating with procurement, accounts payable, quality, and suppliers, you will manage shortages, substitutions, and inventory accuracy, while supporting quarterly and semiannual inventories.

Qualifications

• 3+ years of experience in Inventory Control, Purchasing or Administrati on.
• Bachelor’s degree preferred.
• Strong problem analysis, decision making and critical thinking skills.
• Excellent communicator, both verbally and written.
• Strong planning and time-management skills.
• Excellent interpersonal skills, with the ability to develop strong working relationships.
• Willingness to learn and take initiative.
• Results driven with the ability to work under pressure and balance multiple priorities.
• Ability to work both independently and as part of a team.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Determine optimal ordering and inventory balances for the plant by factoring in demand, plant lead, usage, storage, cost, supplier lead-time, minimum order quantities, service levels and obsolescence.
• Responsible for ordering materials for routine & complex accounts, using approved vendors, with emphasis on timeliness, quality, customer service, and cost.
• Interface with plant team members, Procurement, accounts payable, customer service, quality, and suppliers to resolve issues or adjust to schedule changes or supply disruptions.
• Act as subject matter expert on material status, availability, quality, and cost; manage substitutions during supply chain disruptions.
• Manage shortages, damages and returns, while monitoring miscellaneous order turnaround to ensure high customer service.
• Coordinate vendor performance and product quality feedback with the procurement team to manage supplier relationships.
• Drive inventory record accuracy through MRP systems and manual adjustments when needed.
• Assist with product transitions/changes or materials improvement projects; cultivate relationships with suppliers and stakeholders.
• Support semiannual plant-wide physical inventory, reconciling and directing inventory teams.

Skills

Inventory control

Purchasing

MS Office

Analytical thinking

Communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Materials Planner is responsible for ensuring that the manufacturing plant has the proper materials available in a timely manner to meet production schedules. This includes purchasing materials within contractual lead-times and minimum order quantities from designated suppliers. This position is also responsible for minimizing cost and maximizing production efficiencies and quality of service, through efficient purchasing practices, material usage decision-making, inventory turns, and cross-plant coordination.

This role is located in our Thurmont, MD plant.

Primary Responsibilities

• Determine optimal ordering and inventory balances for the plant by factoring in demand, plant lead, usage, storage, cost, supplier lead-time, minimum order quantities, service levels and opportunity for obsolescence.
• Responsible for ordering materials, for routine & complex accounts, using approved vendors, in an efficient manner with emphasis on timeliness, quality, customer service, and cost. Ensure materials are delivered and received on time, to assigned plant location(s), to meet production schedules.
• Interface with plant team members, Procurement, accounts payable, customer service, quality, and suppliers to resolve issues or adjust to schedule changes or supply disruptions, in a timely manner.
• Act as subject matter expert on material status, availability, quality, and cost. Manage communication and interactions with the shop floor and make decisions on material substitutions during supply chain disruptions.
• Manage shortages, damages and returns, while monitoring and driving miscellaneous order turnaround, to ensure a high level of customer service.
• Coordinate vendor performance and product quality feedback with the corporate Procurement team to build, maintain and manage supplier relationships and ensure good communication.
• Drive improved inventory record accuracy through understanding and use of Material Requirements Planning (MRP) systems and make manual adjustments when needed.
• Assist with the execution of product transitions/changes or materials improvement projects. Cultivate and maintain strong working relationships with the suppliers, internal stakeholders, and senior leadership.
• Support semiannual plant-wide physical inventory, through reconciliations, directing inventory teams, fielding materials questions, and gathering tags.

Qualifications

• 3+ years of experience in Inventory Control, Purchasing or Administrati on.
• Bachelor’s degree preferred.
• Strong problem analysis, decision making and critical thinking skills.
• Excellent communicator, both verbally and written.
• Strong planning and time-management skills.
• Excellent interpersonal skills, with the ability to develop strong working relationships.
• Willingness to learn and take initiative.
• Results driven with the ability to work under pressure and balance multiple priorities.
• Ability to work both independently and as part of a team.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).

Life at NVR

As the parent company of Ryan Homes,NVHomesandHeartland Homes, NVR is a Top 5 US homebuilder that has been helping families build their happily ever after since 1948. All of our roles here at NVR, whether you are in the field or in the office, allow you to make a major impact in the lives of those who are looking to achieve home ownership. Our management team is tenured and talented (nearly 80% of them promoted from within), so you will have mentors who can share their knowledge, provide career guidance and encourage your success.

Benefits at NVR

In addition to our standard benefits, all employees have ownership in NVR through our Employee Stock Ownership Plan to actively participate in NVR’s financial returns.NVR also offers a New Home Purchase Discount when purchasing one of our homes.

View more about our exceptional culture and benefits at https://www.nvrcareers.com/

We are an Equal Opportunity Employer.
Drug Testing and Background Check are required.
Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.

This position pays $60,000 to $65,000 per year.