Customer Service Representative

Sensata Technologies; Thousand Oaks (CA); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Education reimbursement

Wellness programs

401(k) with company match

Paid time off

Job summary

Sensata Technologies is seeking a Customer Service Specialist to interact with external customers, provide information and support, and resolve inquiries related to order status. The role reports to the Customer Service Supervisor in the Aerospace Business Unit.

The ideal candidate has a history of high performance in customer service, a Customer First mindset, and strong collaboration skills in a global, fast-paced environment. ITAR/EAR eligibility applies for non-US applicants.

Qualifications

• Relevant work experience in customer service.
• Ability to work in a fast-paced environment with multiple tasks.

Responsibilities

• Interact with external customers to provide information and support.
• Provide accurate order status updates and resolve inquiries.
• Coordinate with internal teams to ensure timely issue resolution.

Skills

Customer service

Team player

Interpersonal skills

Tools

Microsoft Office

Job description

Sensata Technologies is looking for a Customer Service Specialist whose primary responsibility will be interacting with external customers, providing information, providing support, and solving problems related to inquiries and order status. The role will report directly to the Customer Service Supervisor in the Aerospace Business Unit.

The ideal candidate has a track record of high performance in a customer service role and a “Customer First” mindset. The person must use interpersonal skills to negotiate and resolve internal and external customer needs. They should have prior experience working in teams, strong business acumen, proven success in supporting order management, and problem-solving skills related to customer satisfaction.

Key Results

• Well connected to and highly responsive to our customer’s needs
• Responsive and timely in interfacing with customers on orders, issues, and inquiries.
• Team player willing to be flexible and assume additional responsibilities to support customers’ needs.

General Responsibilities

• Highly responsive to the needs of the customer service team.
• Ensures communication is provided in a timely manner regarding orders, issues and inquiries.
• Leads with a willingness to be flexible to support customers’ needs.
• Offers timely and accurate information regarding order status of critical orders, and urgent inquiries from customer service team.
• Recommends areas of improvement within different areas in order to ensure there is no impact to the customer.

Experience / Qualifications

• Relevant work experience or knowledge of the role
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong organization, planning and time management skills to achieve results
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Experience in interfacing with customers, in a fast moving, high growth, and global company is preferred

• Know your customers’ needs/expectations and develop lasting professional relationships.
• Provide exceptional customer service using Sensata tools/processes to drive customer satisfaction.
• Provide timely and accurate information to customers regarding their order status and inquiries.
• Monitor demand drop-ins and drop-outs daily, with particular emphasis on the lead time window and the quarter Net Revenue (NR) window. Proactively discuss production options with the Make Site.
• Work with Make Sites and Warehouses to resolve issues before they impact the customer.
• Ownership of order management to meet customer expectations (order entry, expedites, date changes, etc.)
• Discuss with customers the allocation options provided by the planning teams during periods of capacity or material constraints. Ensure that customers’ minimum production needs are satisfied.
• Publish monthly customer scorecards – delinquent backlog trend, gaps to achieve 100% On-Time delivery.
• Initial customer contact/Sensata liaison for quality-related issues and final disposition, with complete follow-up to ensure customer satisfaction.
• Register new customer account information, initiate credit references, and provide other accounting-related information when setting up new accounts.
• Work with Finance and Accounting departments to assist and help with invoice and overdue payment-related issues.

$27.00 - $37.13

At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave.

This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.

Smarter Together

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
• As OneSensata, we are working together to make things work together