Automotive Technician Support and Training Specialist - English and Spanish speaking

Sensata Technologies; Troy (MI); Sur place; USD 60 000 - 82 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Life and disability insurance

Education reimbursement

Wellness programs

401(k) retirement plan with company-m​

Paid time off

Résumé du poste

Sensas ta Technologies is seeking a customer-focused technical support professional based in the United States to assist customers with automotive aftermarket products, answer technical inquiries, and collaborate with cross-functional teams. The role includes organizing field sales activities and coordinating with engineering and marketing on documentation and training.

The ideal candidate has a bachelor’s degree or equivalent, excellent communication skills, and a willingness to travel

Qualifications

• Bachelor's degree or equivalent required; strong communication and organizational skills.
• Team player with ability to work in fast-paced environment and manage multiple tasks.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel) and strong interpersonal skills.

Responsabilités

• Provide technical support via phone, email, and in-person for customers on assigned aftermarket product lines.
• Deliver top-level customer service by addressing inquiries related to technical aspects of products.

Connaissances

Team player

Strong communication

Organization & time management

Fluent English

Self-management

Willingness to travel

Formation

Bachelor's degree or equivalent

Outils

Microsoft Office

Description du poste

General Responsibilities

• Collaborate with new and existing customers, distributors, and internal personnel
• Provide, via phone and/or e‑mail, all aspects of technical support for assigned products
• Organize the Field Sales team in all custom development projects when necessary
• Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed
• Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either
• Key participant the overall products return process for all technical related returns from assigned products in the designated region
• Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed
• Maintain a comprehensive record within company database of all technical calls received

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience
• Must be a team player able to work in a fast‑paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self‑accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

General Responsibilities

• Provide technical support via telephone, email, and in‑person for customers on assigned aftermarket product lines
• Deliver top‑level customer service by efficiently and thoroughly handling inquiries related to technical aspects of our aftermarket products (e.g., sensor programming, installation, mobile app use)
• Collaborate with other customer support teams to communicate and elevate customer issues promptly
• Ensure customer satisfaction by delivering effective training sessions onsite or online
• Attend and participate in trade shows and customer events as needed
• Provide regular feedback to the global Aftermarket Technical Team regarding product issues and opportunities for improvements in training and tools
• Proactively prepare and update training documents and validate technical content for Marketing and Communications
• Record training videos as required
• Create, translate, and update educational content for e‑training platforms, training websites, and presentations
• Support Engineering and Product Management with research, validations, performance testing, benchmarking, and tool maintenance
• Support Product Management by translating Voice of Customer and competitive insights into prioritized product roadmaps
• Maintain personal technical knowledge through training, publications, networking, and industry participation
• Work flexible hours to support peak business needs or weekend customer events/tradeshows
• Clearly and concisely document customer communications
• Self‑manage workload efficiently and effectively
• Assist with other duties as directed by the manager

Experience / Qualifications

• Comfortable with automotive electronics installation, repair, wireless technology, and mobile app support
• Affinity for training/knowledge transfer; coaching or education experience is a plus
• Knowledge of the automotive aftermarket, tire industry, or auto repair environments preferred
• Strong customer service orientation
• Strong organizational, planning, and time‑management skills
• Excellent communication and motivational skills
• Solution‑oriented mindset with a positive, can‑do approach
• Ability to work independently with accountability
• Comfortable working in a fast‑paced environment with multiple priorities
• Strong interpersonal and collaboration skills; able to work effectively with all levels, including external customers and suppliers
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel)
• Fluent English required; Spanish is a plus
• Willingness to travel extensively throughout North America
• Bilingual English/Spanish - plus #LI-SK1

Base Salary Range: $59,840.00 - $82,280.00

In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex‑time, sick, bereavement, and parental leave. Certain positions are also eligible for short‑term incentive and long‑term incentive programs.

SmarterTogether Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing. Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

As OneSensata, we are working together to make things work together

Learn more at Sensata.com and follow Sensata Technologies on LinkedIn, Facebook, Instagram and X.

Note to applicants for positions in the United States: Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the ”Know Your Rights: Workplace Discrimination is Illegal” Poster.

Sensata Technologies, Inc. (US) participates in E-Verify.

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We are dedicated to ensuring our employees feel a sense of belonging and respect every day.

We believe that every individual has unique insights that others can learn from.

Working at Sensata means you can bring your whole self to the table.

Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.

Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission‑critical sensors, electrical protection components and sensor‑rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 18,000 employees and global operations in 13 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.