Customer Service Representative

Sensata Technologies; Thousand Oaks (CA); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Education Reimbursement

Wellness Programs

401(k) with Company Matching

Paid Time Off

Job summary

Sensata Technologies is seeking a Customer Service Specialist to interact with external customers, provide information, support, and resolve inquiries about orders and status. The role reports to the Customer Service Supervisor in the Aerospace Business Unit.

A strong customer-first mindset and teamwork are essential for success. The incumbent will manage order-related communications, monitor lead times, and collaborate with Make Sites and Warehouses to prevent issues affecting customers.

Qualifications

• Relevant work experience or knowledge of the role.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
• Strong organization, planning and time-management skills to achieve results.
• Holds self-accountable to achieving goals and standards.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
• Experience interfacing with customers in a fast-moving, global company is preferred.

Responsibilities

• Highly responsive to the needs of the customer service team.
• Ensures communication is provided in a timely manner regarding orders, issues and inquiries.
• Leads with a willingness to be flexible to support customers’ needs.
• Offers timely and accurate information regarding order status of critical orders and urgent inquiries.
• Recommends areas of improvement within different areas to ensure there is no impact to the customer.

Skills

Customer service

Interpersonal skills

Team player

Problem-solving

Communication skills

Business acumen

Negotiation

Tools

Microsoft Office Suite

Job description

Sensata Technologies is looking for a Customer Service Specialist whose primary responsibility will be interacting with external customers, providing information, providing support, and solving problems related to inquiries and order status.

The role will report directly to the Customer Service Supervisor in the Aerospace Business Unit.

The ideal candidate has a track record of high performance in a customer service role and a “Customer First” mindset. The person must use interpersonal skills to negotiate and resolve internal and external customer needs. They should have prior experience working in teams, strong business acumen, proven success in supporting order management, and problem‑solving skills related to customer satisfaction.

Key Results:

• Well connected to and highly responsive to our customer's needs
• Responsive and timely in interfacing with customers on orders, issues, and inquiries.
• Team player willing to be flexible and assume additional responsibilities to support customers’ needs.

General Responsibilities

• Highly responsive to the needs of the customer service team.
• Ensures communication is provided in a timely manner regarding orders, issues and inquiries.
• Leads with a willingness to be flexible to support customers’ needs.
• Offers timely and accurate information regarding order status of critical orders, and urgent inquiries from customer service team.
• Recommends areas of improvement within different areas in order to ensure there is no impact to the customer.

Experience / Qualifications

• Relevant work experience or knowledge of the role
• Must be a team player able to work in a fast‑paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong organization, planning and time‑management skills to achieve results
• Holds self‑accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Experience in interfacing with customers, in a fast moving, high growth, and global company is preferred

Know your customers’ needs/expectations and develop lasting professional relationships. Provide exceptional customer service using Sensata tools/processes to drive customer satisfaction. Provide timely and accurate information to customers regarding their order status and inquiries. Monitor demand drop‑ins and drop‑outs daily, with particular emphasis on the lead time window and the quarter Net Revenue (NR) window. Proactively discuss production options with the Make Site. Work with Make Sites and Warehouses to resolve issues before they impact the customer. Ownership of order management to meet customer expectations (order entry, expedites, date changes, etc.). Discuss with customers the allocation options provided by the planning teams during periods of capacity or material constraints. Ensure that customers' minimum production needs are satisfied. Publish monthly customer scorecards – delinquent backlog trend, gaps to achieve 100% On‑Time delivery. Initial customer contact/Sensata liaison for quality‑related issues and final disposition, with complete follow‑up to ensure customer satisfaction. Register new customer account information, initiate credit references, and provide other accounting‑related information when setting up new accounts. Work with Finance and Accounting departments to assist and help with invoice and overdue payment‑related issues.

#LI-JL1 Hourly Base Pay Range: $27.00 - $37.13

At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations.

In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex‑time, sick, bereavement, and parental leave.

This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non‑US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.

SmarterTogether Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication As OneSensata, we are working together to make things work together

Click here to view Sensata Recruitment Privacy Statement Click here to view our Sensata Recruitment Privacy Statement for China

Sensing is what we do. In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille. Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission‑critical sensors, electrical protection components and sensor‑rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 18,000 employees and global operations in 13 countries, Sensata serves customers in the automotive, heavy vehicle & off‑road, industrial, and aerospace markets.

Learn more at Sensata.com and follow Sensata Technologies on LinkedIn, Facebook, Instagram and X.

Note to applicants for positions in the United States: Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the ”Know Your Rights: Workplace Discrimination is Illegal” Poster. Sensata Technologies, Inc. (US) participates in E‑Verify. View the E‑Verify posters If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact [e-mail]

We are dedicated to ensuring our employees feel a sense of belonging and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.