Customer Service Representative

Insight Global; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative to join our claims support team in Tampa, FL. You will be the first point of contact for customers with questions about billing, accounts, and filing claims, serving as a liaison between customers, clients, and internal staff.

This on-site role operates Monday–Friday, 9:00 AM–5:30 PM, offering growth and development opportunities within the organization.

Qualifications

• High School Diploma or equivalent is required.
• Must be willing and able to ascertain licensure within 6 months. (440 & 620)
• One year experience in Customer Service area in any industry
• Reliable transportation
• A positive and professional attitude
• Strong customer service experience
• Excellent communication skills and a professional appearance
• The ability to navigate multiple systems and screens efficiently
• A strong attendance record
• A commitment to minimal absences during the first 90 days
• Must be bilingual in Spanish & English

Responsibilities

• Serve as liaison between customers, clients and internal staff.
• Provide exemplary assistance and support to resolve issues.
• Be the first point of contact for billing and account questions.
• Assist with filing claims and maintaining accurate information.
• Support ongoing professional development within the organization.

Skills

Customer service

Communication skills

Bilingual Spanish/English

Reliability/Attendance

Education

High School Diploma or equivalent

Job description

Job Description

Insight Global's national insurance client is seeking to grow their claims support team. The ideal candidate serves as a liaison between external customers, clients and internal staff. They will provide exemplary assistance and support; addressing customer issues and ensures effective and long-term problem resolution. The Customer Services Representative will be the first point of contact for customers with general questions regarding billing, account information and filling claims. This is an excellent opportunity to grow within an organization that invests in your professional development. This position is 5 days a week onsite in Tampa, FL. Work schedule is 9:00 AM-5:30 PM Monday-Friday.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• High School Diploma or equivalent is required
• Must be willing and able to ascertain licensure within 6 months. (440 & 620)
• One year experience in Customer Service area in any industry
• Reliable transportation
• A positive and professional attitude
• Strong customer service experience
• Excellent communication skills and a professional appearance
• The ability to navigate multiple systems and screens efficiently
• A strong attendance record
• A commitment to minimal absences during the first 90 days
• Must be bilingual in Spanish & English