Customer Service Representative

Architectural Granite & Marble Llc; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Architectural Granite & Marble Llc is seeking a Customer Service Representative to manage a nationwide dealer network, nurturing relationships and delivering exceptional service. You will handle product details, pricing, lead times, and training, while coordinating with the Dealer Program Manager on marketing materials and showroom samples.

The role requires 3+ years in customer service within a multi-tasking environment, knowledge of stone products, and proficiency with CRM systems and

Qualifications

• 3+ years customer service in a multi-tasking environment.
• Knowledge of stone, slab, and tile products.
• Experience with CRM systems, kitchen/bath design, and inventory management.

Responsibilities

• Manage dealer territory within a US-wide third-party program network.
• Provide timely responses on product availability, pricing, lead time, and material details.
• Collaborate with Dealer Program Manager; prepare marketing materials, showroom samples, and follow up on installation photos.

Skills

CRM experience

Communication skills

Team player

Detail oriented

Excel

English fluency

Education

High school diploma or GED

Associate degree preferred

Tools

CRM systems

Inventory management software

Kitchen/Bath design software

Job description

POSITION SUMMARY:As a Customer Service Representative, you will be responsible for managing a vibrant network of accounts across the United States. Your role will focus on building and nurturing relationships, providing outstanding customer service, and supporting the growth of our program.ESSENTIAL FUNCTIONS:Manage dealer territory within a dynamic third-party program network spanning the US.Provide timely responses on product availability, pricing, lead time, and material details.Collaborate closely with the Dealer Program Manager, preparing marketing materials, showroom samples, and follow up on receiving installation photos from dealer projects to build a portfolio book for company reference.Inform Dealers about new inventory updates, assist with fabrication quotes, purchase order processing, and conduct product knowledge training sessions.Coordinate warehouse activities, manage sample requests, handle general customer service duties, and attend annual inventory to familiarize yourself with stock and product knowledge (optional, company-paid event).Prepare sales reports, manage Excel spreadsheets, monitor material shipments, and lead times.Collaborate on brainstorming sessions for projects, new inventory, and marketing strategies with the Dealer Program Manager.Manage the entire sales order process, ensuring seamless quotations, communications, and project closures.Perform general office tasks, including filing, faxing, copying, and preparing parcels.Report directly to the Dealer Program and Business Development Manager.Other duties and administrative tasks as assigned.POSITION QUALIFICATIONS KNOWLEDGE, SKILLS, AND ABILITIESBasic computer skills and business telephone etiquette.Demonstrate excellent analytical abilities.Perform all duties and responsibilities promptly to meet time-sensitive deadlines.Ability to work well in a team environment.Ability to read, analyze, and interpret essential instructions, guidelines, and communications and respond accordingly.Must be able to communicate effectively both verbally and in writing.Must be self-driven, organized, and detailed oriented.Must have a professional demeanor and excellent interpersonal skills.EDUCATION AND EXPERIENCEHigh school diploma or GED required; associate degree preferred.3+ years customer service experience in a multi-tasking environment is required, industry experience preferred.Knowledge of stone, slab, and tile products required.Experience with CRM systems, kitchen/bath design, and inventory management.WORK ENVIRONMENT/PHYSICAL DEMANDSAbility to be on your feet for extended periods.Ability to push/pull/lift to 20+ lbs.Ability to work outside in all weather conditions, including seasonally hot or cold temperatures and inclement weather.