Customer Service Representative

MultiCare Health System; Tacoma (WA); In loco; USD 32.000 - 45.000; Tempo pieno

Descrizione del lavoro

MultiCare Tacoma General Hospital is seeking a Customer Service Representative (CSR) for the Lab, handling daily administrative tasks and ensuring top-tier customer service. The role involves telephone-based support, specimen handling, and data entry under patient confidentiality.

The position requires a High School diploma and at least 1 year in a lab or customer service setting; MA-P license may be required depending on assignment. Shift is Days, Tue-Sat, in Tacoma, WA.

Competenze

• High School diploma or equivalent.
• Depending on assigned area, MA-P license may be required.
• Minimum one (1) year of experience in a laboratory setting or providing customer service support.

Mansioni

• Provide telephone-based customer service and document communications.
• Handle specimen transportation and accessioning into the data management system.
• Process lab orders, provide prices, and correct report/billing errors.
• Maintain courier vehicles and dispatch couriers.

Conoscenze

Customer service

Telephone support

Formazione

High School diploma

Descrizione del lavoro

Join a team that shares your calling

At MultiCare, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities.

Join a team that shares your calling

At MultiCare, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities.

FTE: 1.0_, Shift: Days, Schedule: Tuesday-Saturday 9am-1730.

Position Summary

The Customer Service Representative (CSR) - Lab is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients.

Requirements

• High School diploma or equivalent
• Depending on assigned area, MA-P license may be required
• Minimum one (1) year of experience in a laboratory setting or providing customer service support

About Tacoma General Hospital

MultiCare Tacoma General Hospital, in the heart of Tacoma, WA, is a 367-bed regional medical center delivering cutting-edge care. With a 24-hour Emergency Department, Level II Adult Trauma Center, advanced cardiac, neurological, orthopedic and robotic surgery, Tacoma General combines innovation with compassionate care. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.

About The Tacoma Community

Tacoma, just 30 miles south of Seattle, blends big-city amenities with the beauty of the Pacific Northwest. From scenic waterfronts and mountain trails to vibrant arts, dining and brewery scenes, Tacoma offers something for everyone - outdoor enthusiasts, families and young professionals alike. With strong schools and universities, it's a city where you can live, work and play.

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $23.20 - $33.38 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.