Customer Service Representative

MultiCare; Tacoma, Northern (WA, KY); Hybride; USD 32 000 - 45 000; Plein temps

Résumé du poste

MultiCare is seeking a Customer Service Representative (Lab) in Tacoma, WA, to perform daily administrative tasks, support specimen transport, and manage data entry for lab orders and billing.

The role emphasizes patient confidentiality, accurate data handling, and customer-focused service in a dynamic hospital environment. Tacoma General Hospital offers a collaborative, mission-driven workplace with opportunities for professional growth.

Qualifications

• High School diploma or equivalent required.
• MA-P license may be required depending on area.
• Minimum 1 year of lab or customer service experience preferred.

Responsabilités

• Provide telephone-based customer service for Lab services.
• Document communications with clients; maintain confidentiality.
• Handle specimen transportation and accessioning into the data management system.
• Provide prices, place lab orders, and correct reporting/billing errors.
• Maintain courier vehicles and dispatch couriers to clients.

Connaissances

Customer service

Telephone communication

Confidentiality

Formation

MA-P license (if required)

Outils

LIMS (Laboratory data system)

Description du poste

## Customer Service RepresentativeApply: Tacoma, Washington: Full time: Posted Today: JR85307**Join a team that shares your calling** At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. **FTE:** 1.0\\_, **Shift:** Days, **Schedule:** Tuesday-Saturday 9am-1730.**Position Summary**The Customer Service Representative (CSR) – Lab is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients.**Requirements:*** High School diploma or equivalent* Depending on assigned area, MA-P license may be required* Minimum one (1) year of experience in a laboratory setting or providing customer service support**About Tacoma General Hospital** MultiCare Tacoma General Hospital, in the heart of Tacoma, WA, is a 367-bed regional medical center delivering cutting-edge care. With a 24-hour Emergency Department, Level II Adult Trauma Center, advanced cardiac, neurological, orthopedic and robotic surgery, Tacoma General combines innovation with compassionate care. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children’s, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence. **About the Tacoma Community** Tacoma, just 30 miles south of Seattle, blends big-city amenities with the beauty of the Pacific Northwest. From scenic waterfronts and mountain trails to vibrant arts, dining and brewery scenes, Tacoma offers something for everyone — outdoor enthusiasts, families and young professionals alike. With strong schools and universities, it’s a city where you can live, work and play. **Why MultiCare?** **Rooted in the local community** Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. **Growth and education** Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. **Well-being and support** Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. **Living our values** Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. **Belonging for all** Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. **Pacific Northwest lifestyle** Work and live where natural beauty, adventure and strong community connections are part of everyday life. **Pay and Benefit Expectations**We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $23.20 - $33.38 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.