Customer Service Representative

Zohorecruit; Surprise (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

FASTSIGNS of Surprise is seeking a Customer Service Representative to join our sales team. You will be the first point of contact for walk-in, email, and telephone customers and help manage projects from start to finish with exceptional service.

This full-time position in Surprise, AZ offers $20 per hour plus growth and advancement opportunities, and a fast-paced, customer-focused work environment. Responsibilities include greeting customers, estimating projects, coordinating with vendors,

Qualifications

• High School Diploma or GED required.
• Excellent customer service and people skills.
• 2–3 years of retail experience, preferably in a sign or fabrication shop.
• Strong organizational skills and ability to work in a fast-paced environment.
• Ability to handle multiple tasks and stay organized under pressure.
• Proficient computer skills including Microsoft Office.
• Strong verbal and written communication skills.
• Basic math skills.

Responsibilities

• Greet walk-in customers, identify needs, and make recommendations.
• Estimate projects from business cards to large-scale signage.
• Communicate with customers via email and phone through all production stages.
• Coordinate with vendors when outsourcing projects.
• Follow up on lead emails and process payments and invoices.
• Maintain an attractive, organized retail space.
• Inform customers about order status and changes to schedules.
• Support project management from start to finish with excellent service.
• Build lasting customer relationships to drive sales.

Skills

Customer service

Retail experience

Communication skills

Organization

Multitasking

Problem solving

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

15332 W Bell Rd #118, Surprise, AZ 85374

GROW WITH FASTSIGNS!

FASTSIGNS of Surprise is looking for a Customer Service Representative to join our sales team. This is a great opportunity for someone who enjoys working with customers, staying organized, and being part of a fast-paced team.

$20 per hour

Growth and advancement opportunities available

Full-Time Position

Surprise, AZ

About the Position

In this role, you will be responsible for sales activities within the shop and serve as the first point of contact for walk-in, email, and telephone customers.

You will prepare estimates and work orders, follow projects from start to finish, and provide exceptional customer service throughout the process.

Responsibilities

• Greet walk-in customers, identify their needs, and make recommendations
  
• Estimate projects ranging from business cards, decals, and banners to large-scale projects such as monument signage and illuminated building signs
  
• Work with customers via email and phone throughout all stages of their projects
  
• Coordinate with outside resources and vendors when projects need to be outsourced
  
• Follow up on company lead emails
  
• Process payments and invoices
  
• Communicate with customers regarding order status and changes to the production schedule
  
• Maintain an attractive, clean, organized, and functional retail environment
  
• Estimate projects and follow them from start to finish while providing exemplary customer service
  

Qualifications

• High School Diploma or GED required
  
• Excellent customer service and people skills
  
• 2–3 years of retail experience , preferably in a sign or fabrication shop
  
• Strong organizational skills and a sense of urgency in a fast-paced environment
  
• Ability to work under pressure while managing multiple tasks and projects
  
• Proficient computer and internet skills, including Microsoft Office Suite
  
• Strong verbal and written communication skills
  
• Basic math skills
  

Why Join FASTSIGNS?

$20/hour

Growth and advancement opportunities

Customer-focused team environment

Opportunity to develop your sales and customer service skills

Opportunity to build a long-term career with the company

Location: FASTSIGNS of Surprise, AZ

15332 W Bell Rd #118, Surprise, AZ 85374