Customer Service Representative

Foundever; Sumter (SC); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Wellness programs

Paid time off

Employee discounts

Job summary

Foundever is looking for a Banking Customer Service Representative in Sumter, SC. In this role, you will assist customers with banking and financial needs while contributing to a team-oriented environment. The position offers competitive pay starting at $17/hour, paid training at $15/hour, and various benefits including 401(k) and medical insurance.

Ideal candidates should be tech-savvy, possess strong customer service skills, and have a high school diploma or GED equivalent. Foundever provides clear pathways for career advancement.

Qualifications

• Must reside in Sumter, SC, or within commuting distance.
• Minimum age of 18 years.
• Prefer 6 months to 1 year of relevant work experience.
• Flexible availability during operating hours.

Responsibilities

• Assist customers with banking and financial needs.
• Support one of the largest insurance and banking providers.

Skills

Tech-Savvy

Customer Service Excellence

Reliability

Critical Thinking

Service Orientation

Organizational Skills

Self-Motivated Learner

Education

High school diploma or GED equivalent

Job description

Banking Customer Service Representative

Join our dynamic team at Foundever in Sumter, SC. We are seeking passionate individuals to join us on‑site at our office located at 1057 Broad Street, Suite B, Sumter, SC 29150. Candidates must reside within commuting distance to our office.

Job Overview

As a Customer Service Representative at Foundever, you will support one of the largest insurance and banking providers in the U.S. You will assist customers with their entry‑level banking and financial needs while contributing to a team‑centric environment.

Why You Should Join Us

• Competitive Pay: Starting at $17/hour, with paid training at $15/hour.
• Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
• Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
• Growth Opportunities: Clear pathways for career advancement within the company.

What We’re Looking For

• Location: Must reside in Sumter, SC, or within commuting distance.
• Age Requirement: Minimum 18 years old.
• Education: High school diploma or GED equivalent.
• Experience: Prefer 6 months to 1 year of relevant work experience.
• Availability: Must have flexible availability during operating hours.
• Customer Service Skills: A professional attitude and aptitude for customer service are essential.

Key Skills

• Tech‑Savvy: Proficient in navigating system tools to search for information and answers.
• Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently.
• Reliability: Dependable and responsible, with a strong commitment to your role.
• Critical Thinking: Capable of assessing situations and developing empathetic solutions.
• Service Orientation: A personal drive to serve others with compassion and professionalism.
• Organizational Skills: Strong organizational abilities to manage tasks effectively.
• Self‑Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.