Customer Service Representative

Olsten staffing services; Sumter (SC); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

401K plan

Commuter benefits

Paid leave

Job summary

Olsten Staffing Services in Sumter, SC is seeking a part-time Customer Service Representative. You will receive and process customer orders, confirm orders, and coordinate with sales, production scheduling, and shipping to ensure on-time delivery.

The role emphasizes accuracy, urgency, and strong communication while maintaining customer profiles and handling invoice approvals. Pay is $22 per hour with comprehensive benefits.

Qualifications

• Excellent multi-tasking skills.
• Strong manufacturing background preferred.
• Experience receiving and processing customer orders.

Responsibilities

• Process customer orders and requests promptly.
• Send order confirmations to customers.
• Coordinate with sales, production scheduling and shipping to manage orders for timely delivery.
• Provide accurate information on product and order status.
• Maintain customer profiles and review open orders to fulfill requirements.
• Approve invoices daily prior to posting.
• Assist with tracking and communication to customers as needed.

Skills

Multitasking

Customer service

Job description

Olsten Staffing Services is currently assisting a local client in their search to fill a Customer Service Representative position in Sumter, SC. This is a Part time position.

Job Summary

This position requires excellent multi-tasking skills and an individual who works with a sense of urgency. A strong manufacturing background is preferred as well. You will be receiving and processing customer orders and requests ensuring timely delivery; confirmation of orders to customers. With this position, you will be working closely with customers, sales, production scheduling, and shipping to manage customer orders through the system for timely and accurate delivery, prioritizing changing customer needs.

Responsibilities for Position

• Process customer orders and requests responding promptly and appropriately.
• Send order confirmations to customers.
• Work closely with customers, sales, production scheduling and shipping to manage customer orders through the system for timely and accurate delivery, prioritizing changing customer needs.
• Provide timely and accurate information relative to product and order status.
• Develop and maintain customer profiles.
• Review open orders and schedules to ensure customer requirements are fulfilled.
• Keep Sales Support Manager fully informed of any situations or activities that arise on a daily basis.
• Issue Return Authorizations/Credits and follow through with shipping and accounting for closure.
• Arrange for expedite shipments as required.
• Must be detailed in preparing required documents for shipments and order entry with a high degree of accuracy.
• Keep customers informed of any schedule changes; work with production scheduling to ensure on time delivery
• Approve invoices on a daily basis prior to accounting posting.
• Cross training
• Assist Accounting in past dues collection as necessary.
• Provide Certificates of Analysis as required by customer.
• Finished Goods Inventory Control
• Order placement to client's and/or other vendors for inventory replenishment.
• Importation of goods from client to customers and various warehouses including Customs clearance.
• Order placement to warehouse for shipments to customers.
• Exportation of goods from client when necessary

This is a part time position with a payrate of $22/hr.

Pay Details: $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.olsten.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.