Sales Support Specialist

Kevin's Natural Foods

Stockton (CA)

On-site

USD 28,929 - 31,684

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading food manufacturer in Stockton is seeking a Customer Service Representative to assist customers with orders, inquiries, and modifications. The ideal candidate should be detail-oriented and possess excellent communication skills. This full-time role offers opportunities for professional growth within the company. The pay ranges from $21.00/hr to $23.00/hr, with benefits including medical, vision, and 401(k).

Qualifications

Minimum 2 years of experience in a customer service or data entry role.
Ability to organize and manage multiple priorities.
Commitment to company values.

Responsibilities

Provide professional and outstanding customer service via email and phone.
Enter all customer orders accurately and in a timely manner.
Communicate order adjustments and delivery issues.

Skills

Organizational skills

Communication skills

Detail oriented

Time Management

Teamwork

Computer proficiency

Education

High School Diploma

Tools

SAP

EDI

Job description

6 days ago Be among the first 25 applicants

Kevin's Natural Foods provided pay range

This range is provided by Kevin's Natural Foods. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $23.00/hr

Direct message the job poster from Kevin's Natural Foods

A people person, who loves helping people thrive in their dream job!

As a Customer Service Representative you will be responsible for assisting all customers with orders pertaining to entries, invoicing, modifications, discrepancies, delivery status, and other inquiries. This individual will professionally communicate and interact with customers, brokers, and co-workers as they will act as the main point of contact. Customer service is a huge part of Kevin’s Natural foods long-term success and to that purpose we are committed to ensure customers are satisfied and accommodated in a timely manner. Additionally, this role functions as a team member within the department and organization, as required, and perform any duties assigned to best serve Kevin’s Natural Foods.

We are looking for individuals who thrive in fast-paced environments. The ideal candidate will be hard working, punctual, dependable, self-motivated, self-managed, organized, flexible, and looking for a long-term commitment to grow within a growing company.

What You’ll Do:

Provide professional and outstanding customer service via email and phone.
Responsible for entering all customers’ orders via email, fax, Ecomm and TrueCommerce while ensuring all orders are entered accurately in a timely manner.
Communicate to appropriate parties, including brokers and internal/external customers regarding current orders such as adjustments, delivery issues and or concerns.
Review and report order modifications.
Collaborate with the logistics team regarding customer deliveries.
Responsible for invoicing all orders through SAP and TrueCommerce.
Responsible for responding to incoming customer/broker emails or phone calls.
Maintaining and organizing all essential customer service paperwork, including filing.
Other duties as assigned or necessary.

What You’ll Need:

High School Diploma required.
Minimum 2 years of experience in a customer service and or data entry role.
Excellent organizational skills.
Time Management: the ability to organize and manage multiple priorities.
Detail oriented.
Excellent interpersonal and communication skills.
Ability to work as a team, as well as individually.
Commitment to company values.
Computer proficiency.
Ten key by touch
Previous SAP or EDI experience preferred.

Kevin’s Natural Foods is proud to be an equal opportunity employer. We deeply believe that diverse backgrounds and experiences make better teams, and we seek to attract talent from all walks of life. The team at Kevin’s is smart, humble, and passionate and we value a work environment that fosters personal development and opportunities to move within our small, but quickly growing organization.

More About Kevin’s Natural Foods:

Kevin’s Natural Foods is a line of healthy entrées, sides, and sauces, on a mission to make clean eating delicious and accessible. Kevin’s guilt-free, sous-vide entrées and sides, and signature certified paleo, keto, and gluten-free sauces allow health-conscious home cooks to whip up delicious meals in five minutes or less.

With restaurant-quality ingredients and recipes, Kevin’s products are readily available on the shelves at leading grocery retailers nationwide including Costco, Whole Foods, Albertsons, HEB and Publix. All Kevin’s products contain no refined sugar, artificial ingredients, grains, or soy, and are made with antibiotic- and hormone-free meat. A true market disruptor, Kevin’s Natural Foods is the first clean refrigerated entrée brand.

Seniority level